Account Development Manager

The Account Development Manager will take responsibility for retaining and growing revenue from a defined group of clients. You will work closely with the Head of Account Development EMEA to forecast this revenue accurately. You will work closely with the Head of Account Development EMEA and work closely with the Customer Success  team to turn valuable knowledge of the client into commercial conversations. This role requires a proactive organised and client-focused professional who thrives in a KPI-driven environment and can effectively collaborate across teams. 

Key accountabilities 

• Meet/exceed annual value and volume renewal rate targets for our volume portfolio. 

• Accurate and continuous forecasting of these renewal conversation outcomes throughout their lifetime as clients. 

• Create an annual business plan to identify risk & growth opportunities as well as forecast & plan for over achievement of targets.  This will be reviewed on a quarterly basis. 

• Maintain a strong relationship with key stakeholders so that you are clear on their challenges and can pinpoint exactly where the Lions Intelligence services adds value for their business. 

• Maintain a strong relationship with key stakeholders so that you are clear on their challenges and can pinpoint exactly where the service adds value for their business. 

• Onboard and train new clients on the Lions Intelligence service platforms 

• Work to understand reasons behind non-renewal and implement win back strategy 

• Ensure your knowledge of our products is constantly developing & increasing to further assist our client base. 

The Account Development Manager must: 

• Have strong organisation skills 

• Be aware and comfortable working to KPIs & targets 

• Enjoy highlighting areas of improvement to enhance operational efficiency 

• Be knowledgeable about: 

• Lions Intelligence content & all systems  

• All developments in our range of products and services 

• Be a strong team player 

Qualifications :

Skills experience & qualifications required 

• Track record in building relationships in person online and via telephone 

• Revenue responsibility in a previous role preferable 

• Clear concise communication skills 

• Ability to interpret communications from a client 

• Extremely customer service oriented passionate about exceeding expectations 

• Ability to work on own initiative and manage a varied workload according to formal and natural deadlines 

• Evidence of a drive and determination to hit targets 

• Evidence of working within a team to achieve both individual and wider team goals 

• Knowledge of Salesforce CRM system is preferable but not mandatory 

• Energetic curious can do attitude 

Additional Information :

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say 

Our benefits include:

• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
• Recognition for great work with global awards and kudos programmes
• As an international company the chance to collaborate with teams around the world

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job  here.

Remote Work :

No

Employment Type :

Full-time