Business Systems Analyst
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology If yes we are looking for you!
Acts as a liaison between business stakeholders and technology teams to elicit analyze communicate and validate requirements for changes to business products processes and systems. Collects analyzes and synthesizes information to document business requirements and translate them into detailed technical needs and formal specifications ensuring stakeholder and business objectives are met. Reviews business and product needs instructions and regulatory requirements and provides customer support as needed. Authors and communicates clear comprehensive requirements documentation. Depending on project needs performs a combination of project management technical implementation and testing analyst activities. Brings a strong proprietary knowledge base or multiple years of experience in requirements analysis and documentation and is capable of leading higherlevel business requirements and specifications.
About the Role
In this opportunity as a Business Systems Analyst you will be responsible to:
About You
Youre a fit for the role if your background includes:
3 years of experience in a Business Systems Analyst Business Analyst or similar role supporting technology-driven initiatives.
Bachelors Degree or equivalent experience in IT Industry-related majors.
Experience working in a contact center environment supporting customer-facing operations tools or platforms.
Hands-on experience using AI in your job role such as applying AI-driven tools analytics automation or intelligent assist technologies to improve business or customer outcomes.
Strong understanding of Agile delivery methodologies with hands-on experience supporting iterative development through sprint planning backlog refinement reviews and retrospectives.
Experience using Azure DevOps (ADO) to manage backlogs user stories requirements and sprint artifacts ensuring visibility traceability and alignment across delivery teams.
#LI-FP2
Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
Required Experience:
IC
Thomson Reuters CoCounsel is AI technology built by industry experts, backed by authoritative content and equipped with best-in-class security.