Premium Guest Experience Coordinator

Hersheypark amusement park spans 121-acres and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania Hersheypark is home to more than 70 rides including 15 coasters and 20 kiddie rides as well as a zoo and an entire water park.

Premium Guest Experience Coordinator is a full-time hourly position responsible for supporting the Manager Box Office Services and Premium Seating teams and providing exceptional customer service to all Premium Seating clients and guests across the Hershey Entertainment Complex which includes the GIANT Center and Hersheypark Stadium. Additionally this position will support the Ticketing and Guest Services teams with event building and coverage as well as administrative tasks as needed.

As a Full-Time Team Member you will enjoy sweet perks like FREE admission to Hersheypark discounts and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid but also includes Medical Dental and Vision coverage beginning the first day of the next month after you begin working 401K Contribution paid time off and so much more!

Job Functions:

• Manage accounts and ticketing for all contracted Premium Seating clients at GIANT Center and Hersheypark Stadium. *
• Notify all contracted Premium Seating clients at GIANT Center and Hersheypark Stadium of upcoming events. *
• Organize and process all ticketing orders for contracted Premium Seating clients. *
• Organize and schedule Premium and Box Office staffing for all GIANT Center and Hersheypark Stadium events. *
• Manage and build events on Ticketmaster (Host and Archtics) ticketing systems. *
• Assist with reporting and distributing sales information daily reports audits and colored sold maps to internal management promoters artist management and operational team members. *
• Work GIANT Center and Hersheypark Stadium events as Premium Seating Ticketing and Guest Services lead as needed. *
• Provide administrative support to other areas of the Box Office as needed. *
• Perform other duties as assigned

Qualifications:

• Associates degree -
• Must be 18 years of age or older.
• 1 years of experience in lieu of education.
• Industry Experience - Sports/Entertainment Customer Service Ticketing/Box Office
• Minimum of 1 year(s) of experience.
• Minimum of 1 year(s) of supervisory experience.
• Must have a valid drivers license
• This position is designated as Safety Sensitive and requires successful completion and passing of a pre-employment drug test.

Knowledge Skills and Abilities

Job Demands:

• Walking: occasional (<33%)
• Standing: occasional (<33%)
• Sitting: frequent (34-66%)
• Bending: occasional (<33%)
• Stooping: occasional (<33%)
• Hand-Eye Coordination: occasional (<33%)
• Finger Dexterity: frequent (34-66%)
• Must be able to work flexible schedule including evenings weekends and holidays. Must be flexible to work at the GIANT Center Hersheypark Stadium & Hershey Theatre.
• This job requires the visual ability to perform detailed work at close distances (computer screens accounting ledgers using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Substantial movements of the wrists hands and/or fingers (Repetitive motion).
• This job is subject to environmental conditions with activities occurring both inside and outside.
• This job is subject to environmental conditions with protection from weather conditions but not necessarily from temperature changes.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.