Sales Counter Associate

Fort Worth, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

M&M Manufacturing

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

Were excited to be growing our team and are looking for a friendly motivated Sales Counter Associate to join us. If you enjoy helping customers learning new products and being part of a supportive team wed love to meet you. The Sales Counter Associate serves as a key point of contact between customers sales and warehouse operations at our HVAC manufacturing facility. This role is responsible for providing exceptional customer service at the sales counter accurately processing orders coordinating shipments and ensuring timely and accurate delivery of products. The ideal candidate thrives in a fast-paced environment demonstrates initiative and works collaboratively to support operational and customer satisfaction goals.

Essential Duties and Responsibilities

Essential duties include but are not limited to:

Manage daily sales counter operations and maintain strong customer relationships
Greet and assist customers professionally in person and by phone
Accurately pull stage and process will-call orders
Coordinate and schedule outbound shipments with internal teams and carriers
Prepare and ship small packages using FedEx UPS and other carriers
Maintain a clean organized and professional sales counter and customer-facing area
Communicate effectively with sales warehouse and shipping teams to resolve issues and ensure order accuracy
Identify and escalate customer or order discrepancies in a timely manner
Support continuous improvement initiatives related to customer service and operational efficiency
Perform additional duties as assigned to support business needs

Core Competencies

Teamwork & Collaboration:Works effectively with cross-functional teams to meet customer and operational goals while fostering a respectful and positive work environment.
Initiative:Proactively identifies opportunities for improvement takes ownership of responsibilities and follows through on tasks with minimal supervision.
Problem Solving:Analyzes order shipping or customer issues and applies sound judgment to resolve them efficiently and accurately.
Customer Focus:Demonstrates a strong commitment to customer satisfaction through responsiveness professionalism and attention to detail.
Time Management:Effectively prioritizes tasks and meets deadlines in a fast-paced high-volume environment.

Position Qualifications

Ability to sit stand and walk for extended periods throughout the workday
Ability to safely operate a forklift (certification provided as needed)
Ability to lift up to 50 pounds occasionally
Proficient in computer systems order processing and shipping software
Excellent verbal and written communication skills
Ability to maneuver dollies carts pallet jacks and forklifts (training provided)
Strong attention to detail with a focus on order accuracy
Positive can-do attitude with strong interpersonal skills
Ability to demonstrate and support a collaborative respectful and engaged workplace
Bilingual (English/Spanish) preferred but not required

Working Conditions

Work is performed in a combination of office sales counter and warehouse/manufacturing environments
Exposure to moderate noise levels warehouse equipment and varying temperatures
Requires frequent interaction with customers delivery drivers and internal teams
Overtime may be required during peak business periods

Physical Requirements

Frequent standing walking bending and reaching
Occasional lifting pushing or pulling of materials up to 50 pounds
Repetitive use of hands for data entry order processing and material handling
Visual and auditory ability sufficient to operate equipment and communicate effectively

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.

Required Experience:

M&M ManufacturingAs a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and work...