COMPUTER ASSOCIATE (TECH SUPPORT)

Note: Only those serving in the permanent civil service title of Computer Associate (Technical Support) will be considered.

The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the worlds busiest and most highly skilled emergency response agency. The Departments main goal is to provide fire protection emergency medical care and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire life safety and disaster preparedness along with enforcing public safety codes. Since its inception in 1865 FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Departments core values.

The Fire Department City of New York (FDNY) seeks a full-time Computer Associate (Technical Support) in the Bureau of Technology Development. Reporting directly to the Desktop/Technical Support Manager the successful candidate will: Provide white-glove customer service to end users through phone email and in-person support. - Travel across all New York City boroughs to deploy repair and maintain IT equipment at multiple locations. - Diagnose troubleshoot document and resolve hardware and software issues involving desktops laptops printers and other peripherals both remotely and on-site. - Support maintain and troubleshoot desktop hardware OS and software environments. - Maintain accurate records of service requests resolutions and asset inventory to ensure accountability and efficiency. - Collaborate cross-functionally with Networking Server Development and other technical teams to support end-user operations and technology needs.

**Special Working Conditions: May be required to work shifts including nights Saturdays Sundays and holidays.

COMPUTER ASSOC (TECH SUPP) - 13611

Qualifications :

1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience in mainframe computer mid-range computer LAN or WAN computer environments and or local desktop support; or
2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory full-time experience as described in 1 above; or
3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in 1 above; or
4. Education and/or experience equivalent to 1 2 or 3 above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits from an accredited college or university for six months of experience. However all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time