Technical Lead Infrastructure

This role is central to keeping TIAA and Nuveens technology infrastructure running around the clock every day of the year. The person in this position is responsible for quickly detecting and resolving incidents managing data center isolations application migrations and minimizing any disruptions to business operations. A strong foundation in IBM Mainframe systems CA7 Autosys batch processing and legacy technologies is essential as is the ability to make confident well-informed decisions during high-stakes situations. This individual works independently leads major infrastructure initiatives and tackles complex issues spanning networks storage and server environments.

Key Responsibilities and Duties

• Major Incident management Serves as the primary responder for technology incidents across TIAA and Nuveens infrastructure monitoring systems continuously to detect anomalies and service disruptions before they escalate. Responsible for triaging diagnosing and resolving major incidents in a timely manner while maintaining clear and consistent communication with stakeholders throughout the lifecycle of each event. During high-severity situations exercises sound judgment under pressure and drives incidents to resolution with minimal business impact.

• Batch Processing and Job Scheduling Management Accountable for overseeing and managing batch processing operations using CA7 and Autosys scheduling platforms. Monitors job streams for failures or delays performs root cause analysis and implements corrective actions to ensure batch cycles complete accurately and on time. Proactively identifies scheduling conflicts or inefficiencies and recommends improvements to maintain operational stability.

• IBM Mainframe Operations Maintains deep operational knowledge of IBM Mainframe environments ensuring the health availability and performance of these critical systems. Performs routine monitoring executes system commands and supports capacity and availability management activities tied to mainframe infrastructure.

• Data Center Isolation and Application Migration Support Plays a central role in planning and executing data center isolation activities and application migration efforts coordinating closely with engineering application and infrastructure teams. Ensures that migration events are executed with precision that rollback procedures are clearly defined and that any service disruptions are identified and addressed promptly during transition windows.

• Infrastructure Release Management Partners with the Release Manager to develop maintain and communicate comprehensive release plans that align infrastructure changes with business priorities and organizational timelines. Participates in change advisory reviews conducts risk and impact assessments for planned releases and ensures that rollback plans are in place prior to execution. Monitors release activities in real time and escalate issues promptly to minimize disruption to production environments.

• Major Initiative Leadership Beyond day-to-day operations leads major infrastructure initiatives from planning through execution bringing together the right stakeholders managing risks and ensuring outcomes align with organizational objectives. Serves as a trusted subject matter expert and point of escalation for peers and junior team members navigating complex operational challenges.

• Documentation and Process Improvement Maintains accurate and up-to-date operational runbooks incident records and post-incident reports. Continuously evaluates existing processes and procedures identifying opportunities to enhance efficiency reduce manual effort and improve the reliability of operational workflows across the technology organization.

• Around-the-Clock Coverage Given the 24/7/365 nature of this role provides reliable support responds to critical alerts outside of standard business hours and ensures seamless handoffs between shifts to maintain uninterrupted operational coverage.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5 Years Required; 7 Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Required Skills

• 5 years of Infrastructure Operations experience
• 5 years of experience working with ITIL frameworks
• 5 years of experience using ServiceNow
• 2 years of experience in IBM Mainframe

Preferred Skills

• Demonstrated ability to work independently make sound decisions under pressure and lead complex technical initiatives across cross-functional teams.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis across network storage and server environments.
• Excellent written and verbal communication skills with the ability to convey technical information clearly to both technical and non-technical stakeholders.
• The following tools and platforms are relevant to this role and familiarity with one or more is strongly preferred:
• IBM Mainframe CA7 Autosys Microsoft 365 CloudBees CD AWS Cloud Dynatrace Splunk ServiceNow and Microsoft Power Platform.

Please Note: This role will be on the following schedule: Thursday - Saturday 7 PM EST to 7 AM EST

Anticipated Posting End Date:

Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs non-annual sales incentive plans or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA were on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrows challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People Be Client Obsessed Lead with Integrity Own It and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveens entrepreneurial spirit where we work hard and work together to create lasting impact. Here every associate can grow through meaningful learning experiences and development pathwaysbecause when our people succeed our impact on clients lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients and is equally committed to the well-being of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial well-being. To learn more about your benefits please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

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Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

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