Associate IV Donor Account Processes
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Job Location:
Memphis, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
AtALSACyou do more than make a living; you make a difference.
We like people who are differentbecause were different too. As one of the worlds most iconic and respected nonprofits we know what its like to stand out. Thats why were looking at you. Your background perspective and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer were calling on the game-changers innovators and visionaries to join our family. Not just for the kids of St. Jude but also for you. Because at ALSAC we develop and celebrate our employees. So bring your whole authentic self and become part of our shared mission: Finding cures. Saving children.
Job Description
The Associate IV Donor Account Processes supports departmental leadership by scheduling and distributing work completing donation processing functions using proprietary software and ensuring production and quality standards are met. This role is responsible for scanning donation processing adjustments balancing reconciliation and maintaining strong internal controls so that all donations are posted accurately and within established service level agreements (SLAs). This position also participates in User Acceptance Testing (UAT) and serves as a backup to the DAP Supervisor as needed.
ESSENTIAL JOB FUNCTIONS
1. Donor & Internal Communication (Service)
- Uses strong active listening and interpersonal skills when communicating with donors volunteers and employees.
- Conveys information clearly and concisely; asks effective openended questions to gather needed information.
- Accurately collects data required to complete transactions or account updates.
- May support multiple programs and fundraising initiatives simultaneously.
2. Data Entry & System Navigation (Data Integrity)
- Enters updates and maintains accurate donor account information across multiple systems.
- Navigates the organizations proprietary CRM and related platforms to process transactions and maintain data accuracy.
- Fully documents donor and volunteer interactions notes and transactions.
- Maintains PCI compliance and adheres to all ALSAC policies and procedures.
- Protects the integrity and confidentiality of all donor data.
3. Donor Experience
- Delivers a superior donor experience in every interaction including handling transactions and inquiries.
- Represents the values and brand of St. Jude Childrens Research Hospital in all donor and volunteer communications.
- Builds donor loyalty and tailors service to each individuals relationship and history with the organization.
- Maintains knowledge across multiple programs systems and processes.
4. Donation Processing & Control Functions (Control & Auditing)
- Uses a high level of concentration and understanding of donor account processes to complete donation processing adjustments deposit balancing and controls.
- Corrects errors in file uploads and performs additional donation processing tasks as needed.
- Monitors batch processing daily and communicates delays to management.
- Utilizes reporting systems to create batch and transaction reports.
- Completes all assigned gift processing tasks efficiently to meet departmental SLAs.
- Operates scanners and prepares materials for processing.
5. Production & Quality Standards (Control & Auditing)
- Meets established production and quality goals as outlined in DAP policies and procedures.
- Ensures timely processing of all received donations to maintain SLA commitments.
6. Research & Issue Resolution (Research)
- Independently researches and resolves donor issues in a timely manner.
- Communicates with internal departments banks and external vendors to resolve inquiries.
- Uses SQL queries as needed to troubleshoot data issues and support testing of new systems processes and procedures.
7. Trend Monitoring (Monitor Trends)
- Interprets reports and reviews various workstreams to ensure timely receipt processing and release of work.
- Identifies trends and takes appropriate action to resolve concerns.
8. Reconciliation & Reporting (Data Integrity)
- Applies strong critical thinking and attention to detail to reconcile files and records.
- Verifies that all work received has been processed and that batches are released appropriately.
- Provides daily status reports to management and escalates delays as necessary.
9. Data Analysis & Reporting (Analysis)
- Analyzes data to provide insights into donor programs and behaviors.
- Prepares reports and presentations for audiences at all levels of management.
REQUIREMENTS
Knowledge Skills & Abilities
- Strong understanding of general arithmetic.
- Ability to speak and write clearly for both donor communication and internal coordination.
- Ability to understand complex verbal and written instructions from donors and other stakeholders.
- Strong customer service skills with a focus on quality and accuracy.
- Effective organizational skills.
- Proficiency with database maintenance and word processing software.
- Typing proficiency and comfort navigating between multiple systems.
Education & Experience
- Bachelors degree in Business Administration and 2 years of customer service or related experience
OR - 5 years of recent customer service or account management experience in lieu of a degree.
Work Location: 1350 Concourse Ave Suite 563 Memphis TN 38104
Work Arrangement: Hybrid (onsite remote)
Benefits & Perks
The following Benefits & Perks apply to Full-Time Roles Only.
Were dedicated to ensuring children and their families have every opportunity to enjoy lifes special moments. Were also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical Dental and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race color religion sex national origin age sexual orientation gender identity transgender status disability veteran status genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Required Experience:
IC
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
A leading children’s hospital, St. Jude treats the toughest childhood cancers and pediatric diseases. Learn about patient referrals, and donate so families never receive a bill for treatment, travel, housing or food.
