IT Configuration and Catalogue Manager

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IT Configuration and Catalogue manager

Join a team wherePurposedrives everything we doAmbitionfuels our growthTrustbuilds our foundation andRespectshapes our culture.

Were not just hiring were inviting you tobuild the futurewith us. If youre curious driven and ready to leave your mark this is your invitation to make your next move.

Contract: permanent

Working hours: 35 hours per week is full time. Where possible we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From 53300 - 60000 depending on experience.

Location: London

Reporting to: Service Management Manager

By joining our team youll enjoy the best of both worlds hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.

The purpose of your role:

To design create and ensure that our Configuration Management Database (CMDB) and IT Service Catalogue are accurate reliable and used effectively across the organisation. Youll play a key part in improving how we manage our technology and how colleagues access the services they need.

Your work will help us maintain a clear picture of our IT estate strengthen governance and support change and incident management all so that we can continue to deliver a stable secure and user-focused technology service to everyone at the Financial Ombudsman Service

What Youll Do:

Youll own and maintain configuration management and service catalogue processes policies and standards in line with ITIL best practice.

Leading the design creation and management of the CMDB ensuring it accurately reflects our IT infrastructure applications and service dependencies

Youll lead the development and ongoing management of the IT Service Catalogue working closely with service owners and product teams to ensure services are clearly described kept up to date and easy for colleagues to find and request through selfservice channels.

Youll promote ITIL best practice across ITSM processes provide insight and reporting to support service improvement contribute to incident problem and change management and manage and develop a Configuration & Catalogue Analyst to build strong internal capability.

To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:

Minimum Criteria

• Experience with IT Service Catalogue creation

• Significant experience managing a Configuration Management Database (CMDB) and/or IT Service Catalogue in a mature ITSM environment.

• Experience with CMDB creation integrations discovery tools or automation workflows particularly in environments where the CMDB is being built from scratch (your key achievements might include:)

• Hands-on experience with ITSM tools such as Hornbill ServiceNow or equivalent.

• Confidence working with a wide range of technical and non-technical stakeholders. You will have excellent communication skills and the ability to explain complex information clearly using metrics and dashboards.

• Evidence of line management experience as you will be responsible for the management and development of Configuration and catalogue analyst.

It would also be nice for you to have:

• ITIL v4 Practitioner level certification or higher.

• Experience with CMDB creation integrations discovery tools or automation workflows.

Why Youll Love Working with Us:

We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: remote hybrid or in-office

We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies including enhanced maternity pay carers and dependants leave

• Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few

• Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others

• Gym membership discounts and a fully equipped on-site gym open 24/7 in London

Lets Make This Easy.
Apply in a few minutes:

Please attach a copy of your CV as part of your application. Applications close at 11:59pm on 2nd April. If youre successful at this stage youll be invited to complete a online assessment and/or an introductory MS Teams call with the hiring manager during the week commencing 6th April.

Due to high application numbers this advert may end earlier than the date specified so please dont delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

miss out be part of the journey and take advantage of this opportunity.

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