Associate Project Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About us
Exotel is one of Southeast Asias largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber Ola Go-Jek Redbus Flipkart Quikr PractoLazada Redmart to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150 employees in 2018. Our technology has connected 85 million people powered 1.2 billion customer calls powered 3.2 billion voice API calls 3.2 billion business SMS powered. Read our 2018 growth storyhere.
Role Summary
Associate Project Manager is accountable for end-to-end ownership of customer implementation projects from project kickoff through successful go-live and formal handover to Support.
This role requires strong cross-functional coordination proactive risk management and ownership of delivery outcomes while working with Sales Product Engineering Support and Customers without direct authority over all teams.
Project Context HDFC Bank
This role is being opened specifically for a large enterprise banking customer (HDFC Bank).
The Project Manager will be responsible for managing high-visibility compliance-driven implementations involving multiple internal and external stakeholders.
The project requires strong governance zero-miss delivery discipline and mature stakeholder management given the customers scale and regulatory environment.
Primary Role & Responsibilities :
Project Ownership & Delivery
Accountable for the successful implementation and deployment of deliverables for internal and external customers
Own overall project management for medium to large and complex customer engagements
Plan track and manage scope timelines dependencies and milestones across the project lifecycle
Assume end-to-end delivery ownership until formal project closure and support handover.
Stakeholder & Customer Management
Work closely with internal stakeholders (Sales Product Engineering Support) to meet delivery commitments
Act as the single point of contact for customers during implementation
Provide regular project status updates risks and escalations to management and stakeholders
Maintain and enhance customer relationships through professional clear and proactive communication
Risk Issue & Escalation Management
Identify track and mitigate project risks and issues across all phases
Drive timely issue resolution managing conflict appropriately when required
Demonstrate judgment on when to resolve independently vs escalate
Ensure risks related to infra telephony integrations or customer readiness are addressed proactively
Solution & Technical Alignment
Provide input to project estimates solution design and implementation approach
Collaborate with Product and Engineering to align business use cases with platform capabilities
Ensure delivered solutions are installed tested and validated before go-live
Documentation & Governance
Independently create and maintain project documentation including:
Project plans & timelines
Scope and assumptions documents
Process flows & architecture diagrams
Risk & issue logs
Go-live and handover documents
Ensure complete documentation and KT during handover to Support / TAM teams
Team & Process Contribution
Mentor junior team members and contribute to delivery best practices
Undertake additional responsibilities that support delivery excellence and process maturity.
Role Boundaries
This role does not own postgo-live support operations
Account health renewals and ongoing technical support are owned by Support / TAM teams
Project Manager ownership concludes after successful go-live and stabilization handover
Technical Skills
Working knowledge of Linux environments telephony technologies and networking fundamentals
Understanding of CRM integrations APIs and third-party system dependencies
Ability to translate business requirements into delivery plans
Experience or exposure to banking / BFSI / regulated enterprise customer
Experience participating in customer requirements and change discussions
Understanding of InfoSec reviews security questionnaires and audit-driven sign-offs
General & Soft Skills
Strong time management communication and stakeholder management skills
Ability to work independently with high ownership
Clear documentation and structured communication approach
Ability to influence without authority in a matrix environment
Experience & Eligibility
47 years of overall experience
Minimum 23 years in delivery implementation support or solution roles within SaaS / Contact Center domain
Demonstrated history of owning outcomes not just coordinating tasks
Success Criteria
Independently manage customer implementation projects
Deliver projects on time with minimal escalations
Establish strong working relationships across internal teams
Ensure clean documentation and smooth handover to Support
Required Experience:
IC
Key Skills
- Bluebeam
- Construction Estimating
- Construction Experience
- ProCore
- Microsoft Outlook
- Prolog
- Construction Management
- Project Engineering
- Project Management
- Project Management Software
- Microsoft Project
- Budgeting
