Shelter Staffing & Scheduling Coordinator – Community Care
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Status:New Position
Work Hours:35 hours per week (Monday - Friday 10:30 am to 6:30 pm)
Salary: $54869 annually (Level 5 prorated) plus comprehensive benefits
Location:Toronto Ontario
Contract Start Date:April 20 2026
Contract End Date:April 30 2027
Application External Deadline: Wednesday April 1 2026
JOIN OUR TEAM
Join YWCA Toronto where intersectional feminism community voices and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity collaboration and inclusion.
The Shelter Staffing and Scheduling Coordinator is responsible for coordinating staff schedules across YWCA Torontos four shelter programs to ensure consistent staffing coverage continuity of services and safe effective shelter operations. The role supports the timely deployment of the Community Care Shelter Support Worker and Child and Youth Relief Teams across sites in response to operational needs absences and service demands while balancing program requirements collective agreement provisions and staff availability. Working collaboratively with shelter managers and staff teams the position plays a key role in maintaining stability across programs supporting smooth transitions between shelter sites and minimizing disruptions to participant services. Through proactive planning clear communication and attention to detail the coordinator contributes to the quality reliability and responsiveness of shelter services across all locations
ABOUT YWCA TORONTO Shelters & Clinical Services
YWCA Toronto offers four shelter programs that provide emergency transitional and housing-focused supports to women gender-diverse people youth and families experiencing homelessness and its varying intersections. Our shelters operate 24/7 and are grounded in feminist principles trauma-informed and strengths-based care harm reduction anti-oppressive practice transparency and a spirit of addition to shelter accommodation all programs provide nutritious and culturally diverse food access to health care crisis intervention supportive counselling individualized service planning clinical and recreational programming as well as opportunities to engage in advocacy.
KEY RESPONSIBILITIES
- Develop monitor and update staff schedules across all four shelter programs in a timely manner ensuring accuracy clarity and alignment with operational needs and collective agreement requirements.
- Coordinate staff deployment across sites including Community Care Shelter Support Worker and Child and Youth Relief staff between shelters as required to address operational needs absences and service pressures.
- Manage short-notice schedule changes due to sick calls leaves emergencies or unplanned vacancies ensuring timely communication and coverage.
- Collaborate with program managers to plan and coordinate staff vacations leaves and absences ensuring timely coverage and minimal disruption to shelter operations
- Apply working knowledge of the Collective Agreement scheduling provisions and organizational policies when assigning shifts and managing coverage.
- Track hours rotations and staffing patterns to support compliance with employment standards and collective agreement requirements.
- Flag scheduling issues trends or risks to program managers and support problem-solving and planning.
QUALIFICATIONS
- General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Business Administration) (Cases for Equivalency will be considered)
- 1-3 years experience working in a diverse direct service setting for participants that range from youth to seniors who have experienced impacts of poverty violence/trauma mental health/substance use or concurrent disorders and other sources of marginalization or oppression
- Experience in staff scheduling workforce coordination or operations support in a 24/7 or multi-site environment.
- Strong organizational skills and ability to manage multiple schedules priorities and competing demands.
- Knowledge of unionized environments and collective agreements an asset.
- Strong communication skills with the ability to coordinate across teams and respond effectively to changing operational needs.
- Proficiency with scheduling tools spreadsheets and workforce management systems.
- Ability to work collaboratively with managers and staff across multiple sites.
- Excellent oral and written communication skills
WHAT WE OFFER:
- Comprehensive Medical Vision and Dental Coverage
- Life Insurance and Long-Term Disability Benefit
- Multi-Sector Pension Plan: Employers contribution of 5.75% and Employee Contribution of 3.25%
- Time off: Starts with 20 Vacation Days 1.5 Days Per Month Sick Leave 12 Paid Holidays Health Promotional Days and 4 Float Days
- Other Benefits: Child Care Benefits Maternity/Parental Leave Supplementary Employment Benefits Educational/Sabbatical Leave and Financial Assistance for Professional Development
Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants this position is secondable.
Posting date: March 19 2026
YWCA Toronto transforms lives. As the citys largest multi-service womens organization we help women and gender diverse people escape violence move out of poverty and access safe affordable housing.
We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.
Vaccination Policy: In accordance with YWCA Torontos COVID-19 Vaccination Policy all YWCA Toronto employees students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health
Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.
YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races ethnic origins religions abilities and sexual orientations.
YWCA Toronto provides accommodation during all parts of the hiring process upon request to applicants with disabilities. If contacted please advise us if you require any accommodation. While we thank all candidates for their interest only those selected for an interview will be contacted.
YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.
YWCA Toronto is a Scent-Sensitive Workplace.
Required Experience:
Junior IC
Key Skills
- Nursing Home Experience
- Customer Service
- Computer Skills
- Microsoft Outlook
- Office Experience
- Schedule Management
- Home Care
- Administrative Experience
- Kronos
- Human Resources
- Phone Etiquette
- Recruiting
