Architect Customer Engagement

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Are you an enthusiastic Manager Architecture to shape and evolve our Customer Engagement ecosystem

At J&J Innovative Medicine EMEA were crafting a future where disease is a thing of the past. We are working diligently to make that future a reality for patients everywhere by fighting sickness with science improving access with ingenuity and healing hopelessness with heart. We focus on areas of medicine where we can make the biggest difference: Cardiovascular & Metabolism Immunology Infectious Diseases & Vaccines Neuroscience Oncology and Pulmonary Hypertension.

The ambition of the architecture team is to make the right technology decisions for the next generation of digital capabilities. Our technology specialists craft the best-in-class architectural blueprints and focus on application and data architectures end-2-end integrations innovation and advanced analytics. Our solution designs strive for an excellent and streamlined digital experience for patients customers and employees!

You have to possess the ability to look at the big picture but also to go deep into solution architecture technical design. The perfect candidate will need good communication and visualization skills and be a phenomenal teammate with a collaborative mentality!

Key Responsibilities

• Drive the evolution of Commercial EMEA Customer Engagement including applications integrations and data flows in partnership with Product and Platform Owners.

• Develop endtoend architecture for strategic solutions that enable customer engagement journeys across markets and channels.

• Apply appropriate integration patterns and design approaches (e.g. eventdriven APIfirst) to produce robust and scalable integration designs.

• Ensure designs consider internal and external regulatory requirements (e.g. GDPR Healthcare Business Integrity) and incorporate security and compliance expectations.

• Apply agentic architecture concepts (e.g. orchestration event-driven interaction policy/guardrail design) to enable AIassisted workflows responsibly within the customer engagement ecosystem.

• Evaluate the technical and economic feasibility of proposed solutions and support informed decisions that balance business needs technology requirements and cost/benefit outcomes.

• Lead and coordinate product architecture boards and ensure architectural decisions standards and patterns are documented and communicated for consistent adoption.

• Contribute to architecture standards methodologies and tools; provide guidance and training to broaden adoption and capability across teams.

As Architect you will partner with engineering and global IT teams to ensure delivery aligns with the target architecture standards and principles while driving reuse through reference architectures and shared assets. You will lead architectural efforts for large complex initiatives across multiple technologies and vendors proactively managing dependencies and outcomes. You will also engage with industry forums analysts customers and peers to bring relevant external insights into architectural direction.

Qualifications

Education

• Masters degree in Computer Science (or related field) required or Bachelors degree with relevant experience.

Experience & Skills Required

• Demonstrated experience working in the IT space with broad interest across application data and integration architecture.

• Experience working in or with agile teams.

• Knowledge of integration patterns eventdriven architectures and API management (including REST and GraphQL).

• Experience with CRM SAAS platforms (e.g. Salesforce Veeva).

• Strong consulting skills to analyze business requirements and translate them into architecture decisions and roadmaps.

• Ability to communicate clearly with audiences at multiple levels including senior management and technical teams; able to find tradeoffs across stakeholders.

• Strong collaboration skills across business teams IT colleagues and vendors.

• Proficient in English.

Experience & Skills Preferred

• Experience in Life Sciences and/or GxP environment.

• Handson knowledge of cloud technologies (AWS Azure GCP).

• Knowledge of agile architecture practices (e.g. SAFe).

• Experience establishing systems to monitor and improve compliance with architecture standards.

• Experience contributing to ROI / TCO tradeoffs and technology investment decisions.

Other

• This position may require up to 10% international travel.

Johnson & Johnson Family of Companies are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity genetic information national origin protected veteran status disability status or any other characteristic protected by law.

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