Real Estate Review Director

Real Estate Review Director ED (Residential)

Bring your expertise to JPMorganChase. As part of Risk Management and Compliance you are at the center of keeping the firm strong and resilient. You help the firm grow responsibly by anticipating emerging risks and applying expert judgment to real-world challenges that impact our customers and communities.

As a Real Estate Review Director in the Valuation Services Group (VSG) within Commercial Bank Risk you will lead residential appraisal review operations across a multistate region. You will directly manage Residential Real Estate Review Leads and their teams focused on complex 14 family residential collateral ensuring adherence to firm policy USPAP and FIRREA/Interagency appraisal guidelines while driving consistent quality timely SLAs and strong stakeholder outcomes.

Job responsibilities

• Regulatory policy and quality governance
  • Own regional adherence to the firms appraisal policies and residential regulatory requirements (USPAP FIRREA/IEG) for 14 family properties; serve as primary contact for internal audit and bank examiners and promptly remediate issues and findings
  • Implement and continuously improve residential appraisal quality control programs that meet safety and soundness expectations communicating systemic issues and corrective actions across offices and partners
• Reconsiderations of Value (ROVs)
  • Lead a standardized regulatoraligned ROV process that safeguards appraiser independence requires credible market evidence resolves requests within defined SLAs tracks outcomes (overturn rates/root causes) and feeds lessons learned into reviewer guidance and vendor remediation
• Manager review escalations
  • Establish clear residential appraisal escalation thresholds and routing to Director (or designee) for complex or highrisk files; ensure documented secondlevel review and final signoff timely issue resolution and communication to stakeholders
• Operational performance and vendor oversight
  • Set and manage residential appraisal SLAs throughput and cycle times; ensure consistent timely and credible review outcomes across all regional teams; drive process remediation where gaps are identified
  • Lead residential vendor management and oversight to ensure independence and performance; resolve escalations and complex/atypical assignments (e.g. highvalue unique property types complex zoning/land considerations)
• Market awareness and residential risk management
  • Maintain current understanding of local and regional residential market dynamics (inventory price trends seasonality new construction condo/coop nuances) and broader macro factors that influence residential values; proactively identify and mitigate emerging risks
  • Oversee special projects and targeted reviews (e.g. focused audits on luxury rural or nonconforming properties; reconsiderationofvalue trend analysis) and escalate significant risks with clear action plans and timelines
• Technology data integrity and change leadership
  • Champion adoption of residential appraisal technologies and platforms (e.g. ordering review CMS/ LLMs) ensure data integrity and accurate database entries and lead pilots and regional rollout of new tools with defined milestones and feedback loops
• Leadership talent and culture
  • Lead and develop Residential Review Leads and staff across a broad geographic footprint; drive succession planning hiring mobility coaching and performance management aligned with business strategy and production needs
  • Promote a client and servicecentered organization; partner closely with residential credit and lineofbusiness stakeholders and advance DO&I and employee engagement initiatives across teams

Required qualifications capabilities and skills

• Bachelors or Masters degree and State Certified/Licensed Residential or Certified General Appraiser; SRA or MAI designation(s) preferred for residential leadership roles
• Minimum 15 years experience appraising and/or reviewing 14 family residential properties with at least 5 years in management; prior leadership of an appraisal review office or equivalent function preferred
• Deep knowledge of USPAP and FIRREA/Interagency Appraisal Guidelines and Secondary Market Requirements as applied to residential collateral; demonstrated strength in independent decisionmaking analytics communication and crossfunctional influence
• Proven ability to manage multiple residential review offices and managers and to deliver regulatory conformance quality and SLA performance at scale; strong vendor oversight and issueresolution capability
• experience leading enterpriselevel quality programs and examiner/audit interactions in residential appraisal review
• Familiarity with residential specialty segments (e.g. luxury nonconforming/rural condo/coop leased land complex legal characteristics) and operationalizing differentiated review approaches for these asset types
• Experience implementing residential appraisal technology platforms and ensuring data quality and governance across ordering and review systems