P&C Insurance- Voice Process || Noida
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Summary
Responsibilities
- Manage inbound and outbound customer calls with professionalism and efficiency
- Provide accurate timely and compliant information to resolve customer queries
- Maintain consistent service quality and uphold customer satisfaction metrics
- Adhere strictly to defined processes compliance guidelines and quality assurance standards
- Accurately document call interactions and follow up on pending actions as required
Requirements
- For Process Executive (PE Entry Level):
- 01 year of experience (freshers welcome)
- Excellent verbal communication skills in English
- Ability to work effectively in a target-driven high-volume environment
- 01 year of experience (freshers welcome)
- For Senior Process Executive (SPE Mid-Level):
- 14 years of experience in International BPO (Voice Process)
- Proven track record in handling customer queries in insurance banking or related domains
- Strong communication problem-solving and interpersonal skills
- 14 years of experience in International BPO (Voice Process)
- For Subject Matter Expert (SME Senior-Level):
- 59 years of experience in International BPO (Voice Process)
- Deep expertise in Property & Casualty insurance operations
- Demonstrated leadership mentoring and process improvement capabilities
- 59 years of experience in International BPO (Voice Process)
Preferred Domains
- Property & Casualty Insurance
- Banking
- Healthcare
- Finance
- Customer Support
- Travel
Notice Period
- PE: Immediate joiners preferred
- SPE & SME: 060 days
Additional Requirements
- Must be available and comfortable working during US shift hours
- Exceptional verbal communication skills are mandatory (average proficiency will not be considered)
- Ability to thrive in a fast-paced performance-oriented environment with clear targets and accountability
Additional Details
Benefits
Cab facilities provided
Night shift allowance
Opportunity to work with global insurance clients
Required Skills:
We are seeking motivated and customer-centric professionals to join our international voice process within the Property & Casualty (P&C) insurance domain. This role is critical in delivering exceptional service experiences to global clients through inbound and outbound call interactions. The ideal candidate will play a key role in resolving customer inquiries ensuring compliance with operational standards and contributing to high customer satisfaction. This is an excellent opportunity for individuals looking to build a career in a dynamic fast-paced environment with clear growth pathways across entry-level mid-level and senior roles. Responsibilities Manage inbound and outbound customer calls with professionalism and efficiency Provide accurate timely and compliant information to resolve customer queries Maintain consistent service quality and uphold customer satisfaction metrics Adhere strictly to defined processes compliance guidelines and quality assurance standards Accurately document call interactions and follow up on pending actions as required Requirements Requirements: For Process Executive (PE Entry Level): 01 year of experience (freshers welcome) Excellent verbal communication skills in English Ability to work effectively in a target-driven high-volume environment For Senior Process Executive (SPE Mid-Level): 14 years of experience in International BPO (Voice Process) Proven track record in handling customer queries in insurance banking or related domains Strong communication problem-solving and interpersonal skills For Subject Matter Expert (SME Senior-Level): 59 years of experience in International BPO (Voice Process) Deep expertise in Property & Casualty insurance operations Demonstrated leadership mentoring and process improvement capabilities Preferred Domains Property & Casualty Insurance Banking Healthcare Finance Customer Support Travel Notice Period PE: Immediate joiners preferred SPE & SME: 060 days Additional Requirements Must be available and comfortable working during US shift hours Exceptional verbal communication skills are mandatory (average proficiency will not be considered) Ability to thrive in a fast-paced performance-oriented environment with clear targets and accountability Additional Details Must-Have: Hands on experience in Property and Casualty (P&C) Insurance Total Exp: Min 2 years Location: Noida Salary Range: 3 LPA 7.5 LPA Notice Period: Immediate to 60 days Employment Type: Full Time Work Model: Work From Office Shift: US Shift
Required Education:
Graduate
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
