Advisor, Customer Experience Delivery

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Advisor Customer Experience Delivery

Job No: 679042

Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Toowoomba Far North QLD Melbourne - Inner Suburbs & CBD

Permanent Full Time

Insurance

Pay Band 3

Advisor Customer Experience & Delivery

12-month secondment Brisbane Melbourne Toowoomba Townsville or Sydney
Help drive meaningful change and deliver better experiences

Are you passionate about enhancing customer outcomes and driving operational excellence

Were looking for a Customer Experience and Delivery Advisor to help shape and deliver initiatives that make a real difference to our Motor Claims customers.

Reporting to the Customer Experience and Delivery Manager youll support the planning scoping prioritisation and sequencing of key programs of work. Youll work closely with senior stakeholders to plan and deliver initiatives that improve the customer journey enhance employee experience and drive efficiency and cost improvements.

What youll do

Contribute to early-stage idea qualification and planning through stakeholder engagement data analysis process mapping and identifying improvement opportunities.
Support continuous improvement and self-identified potential systemic (SIPS) initiatives across Motor Claims by tracking a portfolio of work and providing timely proactive updates to stakeholders.
Assist with stakeholder engagement and ensure alignment across delivery teams.

What youll bring

A proactive mindset strong attention to detail and a passion for continuous improvement.
Proven ability to manage competing priorities and meet deadlines.
Excellent communication and stakeholder engagement skills.
Analytical thinking to interpret data spot key issues and drive better outcomes.
Adaptability to thrive in a dynamic fast-paced environment.
A strong customer and commercial focus.
Sound risk awareness with the ability to identify and manage issues early.
A commitment to delivering an outstanding customer experience.

If this sounds like the opportunity youve been waiting for in your Suncorp Career wed love to see your application. Chase the Sun apply online today!

Advertised: 20 Mar 2026 AUS Eastern Daylight Time
Applications close: 03 Apr 2026 AUS Eastern Daylight Time

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Unclear Seniority

Advisor Customer Experience DeliveryJob No: 679042 Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Toowoomba Far North QLD Melbourne - Inner Suburbs & CBD Permanent Full Time Insurance Pay Band 3Advisor Customer Experience & Delivery 12-month secondment Brisbane Melbourne Toowoomba Tow...