Chief of Digital Services
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Introduction
Marylands Familyand Medical Leave Insurance (FAMLI) program makes sure all workers in Marylandhave paid time off for medical and family reasons. FAMLI is a social insurancesystem covering 2.6 million workers and 180000 employers delivered as a digitallynative public-facing service. Were in the early stages of building somethingas big and as far-reaching as unemployment insurance or a new healthdepartment. We know that delivering services primarily through a website overthe Internet is a new way of doing business in government.
Our DigitalServices team brings a modern and cross-disciplinary approach to creatinglaunching andcontinuously improving the digital services powering paid leave in team isresponsible for providing human-centered experiences to workers who need totake paid leaveemployers who need to provide paid leave and FAMLI staff who processclaims and providedirect support to the public. This a rare chance to build a digital servicefrom the ground upfor the people of Maryland and a career-defining civic tech opportunity.
The Chief ofDigital Services leads the Digital Services Team which is part of the Familyand Medical Leave Insurance (FAMLI) Division of the Maryland Department ofLabor (MDOL).
You should becomfortable working in a startup environment where you think independently andoperate with a high degree of autonomy. Were looking for self-starters who areskilled at driving projects forward while communicating and collaboratingclosely on teams.
GRADE
26
LOCATION OF POSITION
Maryland Department of Labor
100 S. Charles Street
Baltimore Maryland 21201
Main Purpose of Job
The chief of Digital Services leads the Digital Services Team which is part of the Family and Medical Leave Insurance (FAMLI) Division of the Maryland Department of Labor (MD Labor). This role operates as the principal digital representative for the State FAMLI team reporting to and carrying out priorities for the Assistant Secretary of FAMLI. This role serves as a subject matter expert (SME) on technology decisions as it relates to FAMLIs digital systems and serves as an advisor to the Assistant Secretary. The Chief also acts to hold vendors accountable for deliverables. This role oversees the Directors of Product Engineering and Design to ensure quality and timeliness of digital deliverables and that FAMLI and State requirements and priorities are integrated in the digital build for the program. This role directly supervises FAMLIs digital leadership-including the Director of Product Director or Engineering and Director of Experience Design and is responsible for holding directors accountable for managing their staff and ensuring delivery and quality of work is upheld in those areas. This role also serves as a chief point of contact in terms of project management responsibilities and reports and is held accountable for capabilities dependent on digital output.
POSITION DUTIES
Duties of this position include but are not limited to:
- Provide strategic oversight and direction for FAMLIs overall digital strategy making critical tradeoffs among competing priorities including security privacy delivery timelines technical constraints policy decisions and high-quality service design for the public.
- Ensure the timely delivery of FAMLI digital products by balancing technical constraints oversight requirements and design considerations within an agile development environment supporting iterative delivery for a greenfield program with a strong focus on human-centered design.
- Lead the Digital Services team to support the needs for the FAMLI program by building and maintaining a cohesive culture of alignment trust empowerment and staff investment while directing the operationalization of Digital Services processes structures and initiatives.
- Guide the Digital Services team through the transition from vendor-led product management to full state ownership of digital practice areas following full program launch in 2028.
- Represent FAMLIs digital services directorates-engineering design and product across the FAMLI Division the Maryland Department of Labor and the Maryland Department of Information Technology.
- Serve as the primary decision-maker for critical tradeoffs shaping FAMLIs digital strategy ensuring alignment with program goals operational needs and effective public service delivery.
MINIMUM QUALIFICATIONS
Experience:
- Experience working iteratively with users of digital products to build out improve and maintain those products.
- Experience developing an enterprise-level digital services vision and strategy and seeing through that vision to completion by leading multi-disciplinary teams.
- Strong decision-making and prioritization skills.
- Experience leading multi-disciplinary teams to translate an enterprise-level vision into a smooth and continuous delivery.
- Knowledge and experience with project management methodologies principles and processes.
- Experience building alignment with stakeholders.
- A strong understanding of the elements of leading a team on agile projects with agile rituals and ways of working (scrum kanban etc.).
- A history of having generated creative ideas to complex problems and followed through on the implementation of solutions.
- An ability to communicate effectively with technical and non-technical stakeholders cross-functional teams and across business lines.
- A demonstrated a commitment to human-centered design principles and an iterative approach to product development.
DESIRED OR PREFERRED QUALIFICATIONS
- You value autonomy in your work strive to achieve mastery in your field and are energized by a mission-driven organization.
- Youre a strong and inclusive leader who works well with people.
- Youre an excellent collaborator who has a history of collaborating with non-technical peers and patiently and cheerfully explaining the ins and outs of product development to them.
- You know how to effectively manage teams who have potentially conflicting incentives.
- You are excited about both solving interesting technical issues and also complex human and organizational ones.
- Youre an organized person who has experience coordinating complex projects.
- Youre great at delegating ownership to capable people.
- Youve got a tried-and-true approach to coordinating multiple development teams in the same ecosystem.
- Youre on top of modern software development best practices and have contributed in environments where product managers human-centered designers user researchers and software developers all collaborated.
- Youve got strong core product management skills and know how to set an actionable enterprise level vision.
SPECIAL REQUIREMENTS
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
All information concerning the qualifications including any required documentation (diploma transcript certificate etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for the interview.
A resume and cover letter are strongly recommended for this position. Please upload one Word or PDF file that includes your combined cover letter and resume using the Transcript upload function or via the Jobaps Other tab.
EXAMINATION PROCESS
The assessment may consist of a rating of your education training and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application.
BENEFITS
This is a full-time permanent position and eligible for full State Benefits which include:
- Flexible hours and hybrid teleworking
- Paid holidays 12-13 per year
- Generous paid leave package (annual sick personal and compensatory leave)
- State Pension (defined benefits plan)
- Tax-deferred supplemental retirement savings plans (401(k) and 457)
- Comprehensive subsidized health dental prescription plans with little to no deductibles free generic prescriptions and free preventative health services
- Flexible Spending Account plan for Health Care and Daycare
- State Employees Credit Union
To learn more please click this link:STATE OF MARYLANDBENEFITS
FURTHER INSTRUCTIONS
Please contact: for additional information concerning this recruitment. Online applications. Online applications are strongly preferred. A resume and cover letter are strongly encouraged for this position. Please upload on Word or PDF file that includes your combined cover letter and resume using the Transcript upload function or via the JobAps Other tab.
U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. military form DD214 verifying honorable discharge form services prior to starting employment (and may be requested prior to the interview). Permanent state employees do not need to submit proof of veterans status.
If you are unable to apply or encounter difficulty attaching required or optional documentation you may submit via email to Please be sure to include your name identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications required documentation and required addendums may be mailed to:
Maryland Department of Labor
Office of Adminstration
ATTN: Tiffany Lott-Mallard (26-)
100 S. Charles Street Suite 5000 Tower 1
Baltimore Maryland 21201
Required Experience:
Chief
Key Skills
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