Account Manager- Client Success
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
As an Account Manager you will be responsible for managing and nurturing relationships with a dedicated group of customers ensuring they receive exceptional service and support related to their program. This role involves understanding customer needs addressing any issues and ensuring the effective delivery of VIVIOs services.
Who You Will Be Working With:
This role is multi-disciplinary. You will work closely with the Customer Success Sales Member Experience and Engineering teams. You will report directly to VIVIOs VP of Client Success.
Key Responsibilities:
- Act as the primary point of contact for assigned accounts fostering strong and long-lasting relationships.
- Understand each customers needs and objectives to provide tailored solutions and support.
- Manage the day-to-day operations and administration of the VIVIO program for assigned customers.
- Prepare and present regular reports on program performance utilization and financial metrics to customers and their consultants.
- Track and report on key performance metrics.
- Assist in various projects related to Customer Success.
- Consistently position and communicate VIVIOs value proposition to clients identifying upsell and proactive enhancement opportunities that drive client satisfaction and program growth.
- Prepare coordinate and deliver quarterly and annual business reviews presenting program performance outcomes and strategic recommendations to client stakeholders.
- Drive client retention satisfaction and account growth through proactive engagement strategic planning and a genuine passion for serving clients.
- Travel as needed to support client relationships and business objectives.
Problem-Solving:
- Proactively monitor client satisfaction and address any issues or concerns in a timely manner.
- Collaborate with internal teams (e.g. member experience sales and engineering) to resolve client problems and deliver exceptional service.
- Develop and execute strategies to drive client retention and satisfaction.
- Apply complex critical thinking creative out-of-the-box problem solving and sound judgment to resolve client issues efficiently and effectively.
Communication and Collaboration:
- Act as the voice of the customer within the organization advocating for client needs and feedback.
- Gather and relay customer feedback to relevant teams to influence product development and service improvements.
- Manage stakeholder expectations and ensure alignment with project goals.
Qualifications :
- 5 years of experience in benefits consulting pharmacy benefit management or a related field with a strong understanding of pharmacy benefit programs and industry practices.
- Strong project management skills with the ability to handle multiple clients and projects simultaneously.
- Customer-focused mindset with a commitment to delivering high-quality service.
- Demonstrated ability to thrive in a high-volume fast-paced and evolving team environment.
- Strong analytical and problem-solving abilities.
- Experience a strong sense of ownership and are confident in meeting deadlines and maintaining communication.
- Exceptional organizational skills with the ability to manage multiple tasks prioritize effectively and maintain attention to detail.
- Strong interpersonal and communication skills with the ability to build rapport and trust with clients.
- Excellent problem-solving and analytical skills.
- Ability to manage multiple accounts and priorities simultaneously.
- Proficiency in Microsoft Office Applications (Word PowerPoint Excel Outlook Teams etc.).
- Strong organizational skills with meticulous attention to detail and a genuine passion for serving clients and delivering an exceptional experience.
- Bachelors degree in business Pharmacy Healthcare Administration or a related field preferred.
Additional Information :
- Base Salary: $80-85K/year
- Bonus eligible
- Health benefits
- 401K with employer match
- Stock options
- PTO
- Opportunity to work in a fast-moving collaborative and innovative company.
- VIVIO Health is an Equal Opportunity Employer.
VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate based on any status or condition protected by applicable federal state or local municipal law. All your information will be kept confidential according to EEO guidelines.
Please be advised that job opportunities will only be extended after a candidate submits a completed job application and undergoes a thorough interview process including 1:1 and/or group interviews via phone video conferencing and/or in-person. All legitimate correspondence from a VIVIO employee will come from our Smart Recruiter Applicant Tracking System @ or @ email accounts.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
About VIVIO VIVIO Health, a Public Benefit Corporation, is revolutionizing pharmacy benefits management through data and technology. Our foundational principle - "The Right Drug for the Right Person at the Right Price" - drives everything we do. Since 2016, our evidence-based approac ... View more
