Customer Sucess Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Reporting to the Customer Experience team the Customer Success Manager owns and drives client value across their portfolio by maximizing adoption retention and expansion. The role includes managing a strategic portfolio with full accountability for performance and outcomes.
As a true strategic partner the Customer Success Manager aligns product usage with clients business objectives and plays a direct role in driving growth.
Working closely with Account Managers this role involves proactively identifying and qualifying upsell and cross-sell opportunities. A strong affinity for industries such as fashion sport and luxury is highly valued.
Key Responsibilities
Onboarding & Adoption: Ensure deployment and long-term adoption aligned with clients priority use cases.
Portfolio Management: Monitor account performance anticipate risks and activate value-driving levers.
Retention & Satisfaction: Secure client relationships and maximize retention through proactive engagement.
Expansion: Identify growth opportunities and contribute to the commercial pipeline.
Project Coordination:Coordinate client-related projects
Voice of Customer: Structure and share insights to inform product priorities and improve internal processes.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
SaaS data platforms & strategic reports provider on luxury trends and insights. Monitor and decode brand key activities to support your strategic growth.
