Executive Lounge Trainee
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY
The moment a guest steps into one of our hotels they walk into a genuinely memorable experience. As a Executive Lounge Trainee you will not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guest feel at home in any location.
QUALIFICATIONS & EXPERIENCE
Diploma or undergraduate studies in Hospitality Tourism Business or related field (or equivalent experience).
Prior exposure to customer service or hotel operations is advantageous (internships/part-time).
CORE WORK ACTIVITIES
Be the warm welcome that kicks off a memorable guest experience
Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk At-Your-Service Executive Lounge and Concierge
Front Desk Tasks - Start every stay right by swiftly checking guests in and out take Passports IDs hand out room keys and control and release safety deposit boxes; Handle cash and credit card transactions; Take and manage guest bookings up-selling opportunities and telling them about ways to improve their stay; Follow up/Action on Traces and room changes; Attending to pre-payments of future reservations
At-Your-Service - This role involves managing inbound and outbound guest communications across calls emails and chats with professionalism ensuring accurate handling of wake-up calls reservations and guest requests while maintaining strict adherence to privacy PCI and security standards. It also requires the ability to log dispatch and follow up on guest issues until resolution. The position also entails monitoring call queues and service metrics escalating priorities when necessary staying updated on property events and news and promoting upsell opportunities aligned with guest needs. Additionally it emphasizes maintaining a clean workspace reporting equipment or system issues promptly and consistently applying brand etiquette and service recovery principles to deliver seamless guest experiences.
Executive Lounge - Assists in delivering the stay and dining experience with the guidance of Executive Lounge Manager and Guest Experience Executives. Working together with Culinary team in ensuring that Executive Lounge dining experiences are delivered as per Brand standards.
Uniformed Services Working together with Uniformed Services Team in providing guests with prompt service professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services local places of interests restaurants doctors sightseeing tours and any other information likely to be of the interest to guests
Elevating Guest Experience Deliver our Loyalty Experience by acknowledging our Loyalty Program Members and Ambassadors; tailoring our Executive Lounge guests experience in person emails or on the phone. Stay one step ahead of guests needs record and act on preferences handle messages requests questions and concerns proactively. Be a trusted contact for all guests. Assist Guests with all requests; from accommodation billing to local knowledge and basic problem handling to take care of their stay.
Driving Results Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment.
Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotels Emergency Response procedures and security guidelines.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Intern
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Preparation Experience
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Barista Experience
- Bartending
- POS
- 10 Key Calculator
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
