Desktop Support Engineer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At IMC technology is at the core of everything we do and how we build and maintain our user space infrastructure is key to our global success. Our Operations Engineering team designs automates and scales the systems that power our workstations tools and user environments across our Windows environment.
As a Desktop Support Engineer you will be the first point of contact for our trading and technology teams ensuring they have reliable high-performance systems to do their best work. Youll troubleshoot issues deploy hardware and software and contribute to projects that improve how we support our users. This role is ideal for someone early in their IT career who thrives on variety learns quickly and is eager to grow their technical expertise in a fast-paced trading environment.
Your Core Responsibilities:
- Provide frontline on-site technical support for hardware software and peripheral issues across Windows and MacOS operating systems
- Deploy configure and maintain end-user devices through Intune and JAMF
- Support productivity tooling such as MS Office Jira Confluence MS 365
- Troubleshoot and resolve incidents related to operating systems applications networking and authentication
- Manage user accounts permissions and group memberships in Active Directory Okta and MS 365
- Collaborate with colleagues across APAC Europe and the US to deliver a consistent user and admin experience
Your Skills and Experience:
- Tertiary qualifications in Information Technology or Engineering with strong academic results or relevant experience in lieu
- 1-3 years of experience in a Desktop Support Helpdesk or similar IT support role
- Experience with hardware troubleshooting across desktops laptops and peripherals
- MDM administration experience JAMF/Intune/Workspace ONE etc.
- Familiarity with Active Directory and Windows 11 including troubleshooting and configuration
- A passion for technology and proven ability to learn new technologies
- Strong communication skills with the ability to support users of varying technical skills
- Ability to work effectively under pressure and prioritise competing demands
About Us
IMC is a global trading firm powered by a cutting-edge research environment and a world-class technology backbone. Since 1989 weve been a stabilizing force in financial markets providing essential liquidity upon which market participants depend. Across our offices in the US Europe Asia Pacific and India our talented quant researchers engineers traders and business operations professionals are united by our uniquely collaborative high-performance culture and our commitment to giving back. From entering dynamic new markets to embracing disruptive technologies and from developing an innovative research environment to diversifying our trading strategies we dare to continuously innovate and collaborate to succeed.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
IMC is where the brightest minds in trading, technology, and quant research come together to solve the industry’s greatest challenges. Explore careers with us.
