Senior Director, Cell Therapy Digital Platforms

Location: US (Gaithersburg)

Cell Therapy Clinical Operations (CTCO)drives the delivery of cell therapy trials across Oncology BioPharma and Rare Diseases partnering across R&D Medical and Commercial to bring breakthrough therapies to patients faster and more equitably.

TheSenior Director Cell Therapy Digital Platformswill define the vision and lead the execution of digital business systems that enable Cell Therapy Patient Operations. This roleis responsible fordriving an integrated digital and data strategythat links Patient OperationsR&D Commercial and site-facing functions. The leader will ensure that our orchestration platform field tools and core business systems deliver:

• Exceptional customer experiencefor patientsand sites

• Compliance and scalabilityto meet evolving regulatoryandoperationalconstraints

• Future-ready capabilitiesthatanticipategrowthinnovationand future commercial needs

This position requires a strategic thinker with deepexpertisein digital platforms capable of aligning technology solutions with businessobjectivesto transform the end-to-end patient journey.

Role Overview

• Strategic leadership: Provide the end-to-end visionand implementationforCell TherapyDigitalPlatformsOperations business systems. Align strategy and investment with enterpriseobjectives partnering closely with R&D Commercial Medical Quality and IT. Champion the voice of the customer bysystematically converting field insights into actionable business requirements and measurable outcomes.

• Cell TherapyBusiness Systems Vision: Serve as a strategic partner for digital transformation ensuring Patient Operationsand CTCO teamsare equipped for current needs andfuture scalability. Maintain agility to respond to changing site needs regulations and market dynamics.

• Customer experience enhancement: Shape and execute strategies to continually improve the cell therapy customer journey on our orchestration platform (sites HCPs and internal users). Leverage direct feedback from the field toprioritize and deliver enhancements that reduce friction accelerate cycle times and elevate satisfaction.

• Digital and data roadmap: Build and deliver a dynamic multi-year roadmap that grows Patient Operationsamong other CTCOfunctionscapabilities from foundational tools to advanced data-driven solutions (workflow automation analytics reporting AI/ML whereappropriate). Ensure interoperability data quality and readiness for future demands.

• Project leadership and delivery: Lead theselection rollout change management and optimization of critical platforms (e.g. Site Certification Case Management HCP Modular Portal Learning Management System v2v). Establish governance work with QA to ensure IT compliance and audit readiness and drive adoption and value realization.

• Stakeholder and change leadership: Engage cross-functional leaders and field teams to co-create solutions align priorities and manage trade-offs. Design and execute change management training and communications to drive sustained adoption and outcomes.

• Compliance and risk management: Partner with Quality Legal Privacy and Compliance to design controls into systems and processes. Ensure platforms meetGxP data privacy and security standards;maintainaudit preparedness and robust documentation.

• Performance management: DefineclearKPIs andsuccessmetrics for platformperformance adoption cycle-time improvements and customerexperience. Establish operating rhythms for roadmap governance release planning and post-release value tracking.

• Vendor and budget oversight: Lead vendor selection and management negotiate contracts/SOWs and oversee budgets and resource plansfor digital platforms such asSite Certification Case Management the HCP Modular Portal and the Learning Management Systemwhile collaborating across functions to support compliance and audit readiness. Ensure delivery to scope timeline and quality standards.

Success metrics

• Clear approved multi-year digital and data roadmap with on-time delivery of prioritized releases

• Measurable improvements in customer experience cycle times and operational reliability

• Adoption targets met or exceeded for core platforms (Cell Therapy Orchestration PlatformSite Certification Case Management HCP Portal LMS)

• Strong compliance posture with clean audits/inspections and validated systems where applicable

• Demonstrated value realization versus business case (efficiency quality and experience outcomes).

Requirements

Essential:

• Education: Bachelors degreein a relevant field (e.g. engineering information systems life sciences business). Advanced degree (MBA MS) preferred.

• Experience: 10 years of experience in digital platform leadership business systems or product management within biopharma or healthcare; 5 years in cell/gene therapy specialty pharma or highly regulated patient operations preferred.

• Domainexpertise: Deep understanding of patient operations and site/HCP workflows in cell therapy or analogous areas (e.g. schedulinglogistics case management prior auth/reimbursementtraining/certification). Familiarity with orchestration platforms and CRM/PRM ecosystems.Experience engaging across R&D lifecycle domains (e.g. clinical development safety regulatory real-world evidence) at a strategic level.

• Technical fluency: Proventrack recordbuilding roadmaps and delivering complex integrated platforms; experience with case management systems portals LMS data architecture analytics/BI and integrations/APIs. Comfort with agile delivery and product operating models.

• Leadership:Demonstratedability to lead cross-functional teams influence at senior levels and drive change across matrixed organizations. Strong vendor management and budget ownership.

• Compliance: Working knowledge ofGxP data privacy (e.g. GDPR HIPAA) validation and auditstandards relevant to patient operations platforms.

• Budget and Resource Management:Strategically managesubstantialbudgets including outsourced service providers and professional services ensuring cost-effective delivery to sophisticated scientific and business partner groups whilemaintainingworld-class platform capabilities.

• Customer orientation: Strong capability to gather and translate field insights into business requirements and prioritize based on customer impact and measurable outcomes.

• Communication: Excellent executive communication and storytelling; able to present complex topics simply and secure alignment on strategy and investment.

Desirable:

• Experience in implementing & maintainingGxPcompliant life science systems will be looked upon very favourably.

• Experience working in Cell Therapy companies or Cell Therapy Apheresis Cellular Therapy or Stem Cell Transplant programs.

• Certification inappropriate areaswill be viewed favourably.

Office Working Requirements

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing -person working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum ofthree days per weekfrom the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

The annual base pay (or hourly rate of compensation) for this position ranges from $189234.40-$283851.60USD Annual either as annual basepayor as the hourly rate (annual base pay divided by 2080 hours). Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and addition our positions offer a short-term incentive bonus opportunity; eligibility toparticipatein our equity-based long-term incentive program (salaried roles) to receive a retirement contribution (hourly roles) and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program 401(k) plan; paid vacation and holidays; paid leaves; and health benefits including medical prescription drug dental and vision coveragein accordance withthe terms and conditions of the applicable plans.Additionaldetails of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

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