Remote Application Leader
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Would you like to work for a role with real impact on customer experience and clinical performance We are looking for a proactive and customer-focused Remote Application Leader to support our region through advanced remote application this role you will take ownership of remote application support activities providing expert phone-based and digital assistance to customers using a wide range of remote tools. You will prioritize and manage multiple application and technical issues collaborate closely with Sales Application Service and Operations teams and use data-driven insights to improve productivity efficiency and customer satisfaction. You will also play a key role in identifying training needs supporting cross-functional training initiatives and mentoring field teams by offering clinical technical and professional guidance to strengthen performance and position GE HealthCare as a trusted partner.GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.
GE HealthCare has been recognized as one of the 100 Best Companies to Work for in Spain in 2025 according to the Actualidad EconómicaEl Mundo ranking.
Job Description
Key Responsibilities / Essential Functions
Ownership of FFA jobs for their region prioritization and follow up on RFS reactivation to Customer Service Centres.
Provide phone support and utilise all available remote tools to support customers such as InSite STAR app MOON app SightCall Flexcera to customers and characterise incoming application and technical issues and to be able to prioritise between multiple jobs.
Communicate proactively and share information with Sales Application and Service field teams Service Operation teams and other support functions.
Through effective communications IB analysis and using the field network utilisation define training needs and support MSL to set-up and a cross RAS and RSL training plan and execution.
Analyse remote and proactive job results and define action plans to improve applications productivity and customer satisfaction.
Analyse job results and IB to improve efficiency and productivity working together with MSLs and other RSLs.
Act as a mentor to field team providing clinical technical and professional guidance as necessary to improve the customer experience.
Quality Specific Goals
Aware of and comply with the GEHC Quality Manual Quality Management System Quality Management Policy Quality Goals and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps providing solutions when possible.
Required Qualifications
Minimum 35 years of clinical applications experience of Ultrasound systems preferably GE HealthCare systems demonstrated ability to handle/resolve difficult application issues and expert level knowledge in Ultrasound.
English and Spanish fluid communication skills.
Driving License and willingness to travel 15-20% of the time.
Preferred Qualifications
Strong customer-service skills highly motivated team-player prior project or applications leadership experience; demonstrated ability to train/mentor peers ability to stay calm in pressurised situations and coach people through solving problems strong written and verbal communications skills that can effectively communicate with a diverse workforce and customers; ability to effectively communicate over the phone
ability to drive improvements in efficiency knowledge/experience with the healthcare industry; knowledge of GE Healthcare ultrasound products preferred proficient in Microsoft Office Suite excellent computer skills and networking ability.
Desired Portuguese fluid communication skills.
Inclusion and Diversity:
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
Behaviours:
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Total Rewards:
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
#LI-Hybrid
#LI-AV1
Additional Information
Relocation Assistance Provided: No
Key Skills
- SQL
- Active Directory
- data integrity
- Application Issues
- PowerShell
- Windows
- Linux
- Sharepoint
- Java
- Troubleshoot
- Procedures
- Setup
- Technical Support
- UNIX
- Application Support
About Company
GE HealthCare provides digital infrastructure, data analytics & decision support tools helps in diagnosis, treatment and monitoring of patients
