IT Technician

Baltimore, MD - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Compensation:$ 23.08 Hourly

Schedule: Monday - Friday 7:30am-4:00pm

Join Chimes and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.

Our vast array of services educational employment vocational residential habilitative and behavioral health is delivered through a network of national and international affiliates. This allows us to take a comprehensive holistic approach to improving the lives of every person we serve those who receive and those who reap the benefits of our innovative responsive solutions.

PRIMARY RESPONSIBILITIES:

Technical Support:

Respond promptly professionally and proactively to incoming service requests.
Deliver help desk support for end-user hardware software and connectivity.
Perform Active Directory (AD) and Office 365 user administration including account setup maintenance and troubleshooting.
Image configure and deploy new systems ensuring optimal performance and end-user satisfaction.
Record all work and communication in the ticketing system for accurate tracking and reporting.

Training and Development:

Conduct user training as needed to enhance understanding and usage of IT systems and tools.

Professional Responsibilities:

Maintain regular attendance in alignment with the assigned work schedule and organizational policies.
Participate in in-service training staff meetings and other professional development opportunities.
Foster a collaborative and cooperative work environment with staff supervisors customers vendors and other stakeholders.

Organizational Values and Additional Duties:

Serve as a positive role model for colleagues and individuals served.
Adhere to organizational policies and procedures while promoting professionalism.
Perform other duties responsibilities and special projects as assigned.

QUALIFICATIONS:

Knowledge and Skills:

Proficiency in Windows 10 and 11 administration Active Directory management and Office 365 user administration.
Experience troubleshooting and supporting end-user hardware and software.
Basic understanding of network connectivity troubleshooting.

Experience:

12 years of experience in a technical support or similar role.
Relevant certifications (e.g. CompTIA A Network Microsoft certifications) are recommended but not required.

Whats in it for you

Total Rewards (For Full-Time Employees >30 hours/week):

Competitive Pay
Medical Dental and Vision Insurance
Tuition Reimbursement options
Flexible Spending Accounts (Health Dependent and Transportation)
Life Insurance
Disability Insurance
Paid Time Off
403(b) with Employer Match
Employee Recognition Programs
Employee Referral Bonus opportunities
Discounts through Tickets at Work
And More!

Want to learn more

To learn more about Chimes and how you can achieve personal and professional growth within a purpose-driven organization visit us at: Experience:

Compensation:$ 23.08 HourlySchedule: Monday - Friday 7:30am-4:00pmJoin Chimes and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.Our vast array of services educational empl...