Junior Forward Deployed Engineer
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Talkdesk is pioneering a new era of Customer Experience Automation (CXA) redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed building AI-first solutions that put empathy trust and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor Talkdeskers are empowered with the autonomy to drive meaningful impact while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards there has never been a more exciting time to join us as we shape the future of customer experience automation!
The Role in a Nutshell
Are you a CS graduate who loves coding but doesnt want to be stuck solving Jira tickets all day
At Talkdesk a Forward Deployed Engineer is the bridge between our cutting-edge AI technology and the worlds biggest clients. You arent just a developer; you are a technical problem solver.
What will you do
- Prompt Engineering as Code: Your main programming language will often be natural language. Youll spend most of your time crafting prompts and logic to make our AI agents smarter and more effective.
- Build & Prototype: Use Agentic AI to build functional solutions and that wow our current and future customers.
- Influence the Product: You are the voice from the field. Youll feed client insights directly back to Engineering and Product teams. This role is the perfect launchpad for a future career in Product Management or Technical Leadership.
- Real Impact: The solutions you hack together today could close a major deal next week.
Who are we looking for
We are looking for Masters students or recent graduates from DEI/FCTUC with a Builder mindset.
Essentials:
- BS or MS in Computer Science (or similar).
- Coding Skills: Comfortable with JavaScript/TypeScript or Python.
- AI Curiosity: You dont need to be an expert but you must be genuinely interested in LLMs RAG and how AI is reshaping software.
- Communication: Can you explain technical concepts to non-technical people
- Fluent English.
Why Talkdesk Coimbra
- Cutting-Edge Tech: Work with GenAI and Automation at a global scale.
- Mentorship: Learn from senior engineers and solution architects in a collaborative environment.
- Growth: Fast-track your understanding of the software business.
- Culture: A young team in the heart of Coimbra.
Work Environment and Physical Requirements:
Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.
Required Experience:
Junior IC
Key Skills
- Splunk
- System Design
- C/C++
- FIPS
- Go
- LabView
- PKI
- AWS
- SolidWorks
- Linux
- Natural Language Processing
- Siem
About Company
Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
