Part-Time Customer Service Representative
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Job Location:
Hazleton, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions process customer accounts and file documents
- Follow communication procedures guidelines and policies
- Take the extra mile to engage customers
Qualifications :
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond
- Excellent communication and presentation skills
- Ability to multi-task prioritize and manage time effectively
- High school diploma
Additional Information :
Come be a part of the DeAngelo family today!
DCS is an equal opportunity employer and complies with all hiring and employment the event an ADA accommodation is needed DCS is happy to help all employees achieve gainful employment in an atmosphere where they are appreciated and respected. DCS offers subcontracting services to government agencies as such candidates may be subject to pre-employment screenings such as criminal background checks pre-employment post-accident & reasonable impairment drug screenings motor vehicle record checks etc. as such DCS complies with all federal and state regulatory guidelines including the FCRA.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
A LITTLE BIT ABOUT US: DCS is a family owned and operated business with treating all employees like family at the core of our values. Our employees provide innovative, safe and high-quality infrastructure/maintenance contracting services to State DOTs, railroads, and other commercial/ ... View more
