Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our team as the Front Office Manager leading Front Desk and Resort Experience operations to ensure smooth exceptional guest experiences from arrival through this key leadership role youll drive service excellence strengthen team performance and support overall operational efficiency across all front-facing departments.
You will embody Westgates core values of Passion Integrity and Work Ethic in everything you do while shaping the culture and performance of the Resort Experience (Activities) Department. At Westgate Resorts our team members are the heart of our success. When you join you become part of a company that values hospitality teamwork accountability and professional growth.
- Lead the Front Desk and Resort Experience teams to deliver seamless highquality guest service.
- Hire train coach and manage staff to build a highperforming servicefocused culture.
- Resolve guest issues quickly and professionally ensuring effective service recovery and followup.
- Oversee scheduling payroll and labor management to meet operational needs and budget goals.
- Produce room forecasts and collaborate with Revenue and Reservations to optimize occupancy and rate strategy.
- Manage the budget and identify cost saving opportunities without compromising service.
- Develop and deliver training aligned with brand and service standards.
- Serve as Manager on Duty and support all resort departments during assigned shifts.
- Monitor guest satisfaction platforms (e.g. Medallia Google Reviews Expedia) and implement strategies to elevate service scores.
- Other responsibilities assigned by leadership.
Qualifications :
- 35 years of hospitality or Front Office leadership experience with a proven ability to manage diverse teams and enhance guest satisfaction.
- Strong leadership and interpersonal skills with the ability to inspire motivate and maintain a highperforming team culture.
- Advanced analytical and strategic thinking skills including the ability to interpret data to guide operational and financial decisions.
- Exceptional communication and problem solving abilities able to manage complex situations calmly and professionally in a fastpaced environment.
- Must have flexibility to work any shifts assigned.
- Must be able to work weekends and holidays.
- Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check drug test and prove eligibility to work in the United States.
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
