9 Account Manager

The 20 LLC is a nationwide Managed Service Provider (MSP) and MSP growth platform that partners with both general businesses and IT service companies across the country to deliver world-class technology solutions and support. We are passionate about fostering a collaborative innovative environment where our team members and clients can thrive. Our headquarters in Plano TX serves as the hub for company events trainings and client gatherings.

We are searching for competitive candidates who are proactive and passionate about the customer experience and driving adoption by understanding and effectively aligning customer and company goals. This is achieved by leveraging company solutions and offerings that are best suited to fulfill the needs of the customer. Account Managers will own the relationship with their clients. They will build long-lasting mutually beneficial relationships with their contacts always striving to make the customer more successful by utilizing the tools and resources available to them. They also aid internal departments by collecting information such as sales leads or testimonials assisting in the processing and analysis of client data and complaints and identifying industry trends. Ultimately a successful Account Manager should collaborate with our various teams to achieve quotas while keeping clients satisfied and engaged with our products and services.

If you are familiar with managing multiple clients on a regional scale have a flair for client communication and understand consumer behavior we’d like to hear from you!

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong long-lasting client relationships
• Accountable for driving client retention efforts through effective relationship management and service excellence.
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal management
• Assess and provide solutions for current and future customer concerns regarding adoption and/or use of products and services offered
• Forecast and track key account metrics (e.g. quarterly and annual growth sales and retention)
• Prepare reports on account status monitor multiple technology solutions
• Collaborate with sales training onboarding and technical teams to identify and grow opportunities within territory
• Gather competitive intelligence and stay updated on industry trends reporting findings to leadership
• Assist customers with go to market strategy conducting Quarterly Business Reviews deal creation and driving revenue
• Travel may be required for trade shows customer visits and/or conferences

Requirements:

• Proven work experience as an Account Manager Key Account Manager Sales Account Manager Junior Account Manager or relevant role
• Demonstrable ability to communicate present and influence key stakeholders at all levels of an organization including executive and C-level
• Solid experience with CRM software (e.g. Salesforce Zoho CRM or HubSpot) and MS Office Suite
• Experienced in maintaining relationships nationally over a large number of clients
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
• Excellent listening negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration Communication Sales or relevant field

Benefits:

• Comprehensive benefits including medical dental vision supplemental coverage plus HSA/FSA options
• Competitive 401(k) participation with up to 4% contribution match
• Certification reimbursement to support your continued development
• Meaningful opportunities for advancement within a growing organization
• A culture built on drive accountability collaboration and excellence

Physical Demands:

The physical demands below describe the essential job functions needed to complete this job.

• Consistent hand and finger dexterity necessary to operate computer equipment
• Consistently required to sit stand walk talk hear and see
• Routine use of hands to type
• Occasional need to stoop kneel crouch twist crawl reach and stretch
• Occasional need to walk around the office
• Consistent vision abilities required; close vision depth perception and ability to focus
• May require travel dependent on company needs
• Occasional need to lift and/or move up to 30 pounds

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities duties and skills required of the individual(s) holding this position.