Front Office Manager-Long Island, New York
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Front Office Manager
Location: Long Island New York
Reports To: General Manager
Position Summary
We are seeking a dynamic and service-driven Front Office Manager to lead daily front desk operations at our growing portfolio of hotels in the Long Island market. This role is ideal for a hospitality professional who thrives in a fast-paced environment is passionate about guest experience and is eager to grow within a multi-property organization.
The Front Office Manager is responsible for ensuring exceptional guest service driving operational efficiency managing team performance and supporting revenue and labor optimization initiatives.
Key Responsibilities
Operations & Guest Experience
Oversee all front office operations including Front Desk PBX Guest Services and Night Audit
Ensure a seamless guest experience from check-in through departure
Handle guest concerns and escalations with professionalism and urgency
Maintain brand standards and service excellence at all times
Team Leadership & Development
Recruit train coach and develop front office associates
Create schedules aligned with occupancy productivity targets and labor budgets
Foster a positive accountable and guest-focused team culture
Conduct performance evaluations and ongoing coaching
Financial & Productivity Management
Monitor labor productivity (hours per occupied room coverage models etc.)
Support revenue strategies by managing room inventory upselling and rate integrity
Review daily reports (ADR occupancy RevPAR payroll) and take corrective actions
Ensure accurate cash handling and audit compliance
Compliance & Systems
Ensure compliance with company policies SOPs and local/state labor laws
Maintain accurate payroll records timekeeping and attendance tracking
Utilize PMS systems (e.g. Opera OnQ or similar) and ADP/timekeeping systems effectively
Cross-Functional Collaboration
Partner with Housekeeping and Maintenance to ensure room readiness and guest satisfaction
Collaborate with Sales and Revenue teams to support group arrivals and forecasting
Assist the General Manager in operational initiatives and special projects
Qualifications
3 years of front office or hotel operations experience (supervisory or management preferred)
Strong leadership and team development skills
Solid understanding of hotel KPIs (Occupancy ADR RevPAR Labor %)
Experience with PMS systems (Opera preferred) and timekeeping/payroll systems
Excellent communication problem-solving and organizational skills
Flexibility to work evenings weekends and holidays as needed
Preferred Qualifications
Experience in branded hotels (Marriott Hilton Hyatt etc.)
Multi-property or high-volume hotel experience
Bilingual skills a plus
Growth Opportunities
Opportunity to grow within a rapidly expanding hospitality organization
Exposure to multi-property operations and regional leadership
Career path to Assistant General Manager and General Manager roles
Participation in leadership development and training programs
Compensation & Benefits
Competitive salary based on experience
Bonus eligibility tied to performance
Health dental and vision insurance
Paid time off and holiday pay
401(k) and other company benefits
Why Join Us
Join a forward-growing hospitality team in the Long Island market where your leadership directly impacts guest satisfaction team culture and operational success. We are committed to developing our leaders and promoting from within.
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
