Customer Service

Shenzhen - China

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary:

Responds to customer inquiries expedites critical orders communicates dispositions researches and resolves issues and researches orders.

Principal Responsibilities:

May provide quote preparation order tracking backlog processing invoicing returns discrepancy resolution customer credit problems and/or other such support to sales team members and/or external customers (including order expediting stock queries reporting and stock rotation).
May Identify investigate and participate in opportunities to improve processes and procedures to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned.

Job Level Specifications:

Extensive knowledge of the organization job practices and procedures enabling a high level of contribution.
Completes complex assignments requiring significant judgment initiative and problem solving skills.
Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management internal and/or external contacts.
Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business materials money and/or time.

Work Experience:

Typically requires a minimum of five years of related experience.

Education and Certification(s):

High School Diploma or equivalent

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills.

Job Summary:Responds to customer inquiries expedites critical orders communicates dispositions researches and resolves issues and researches orders.Principal Responsibilities:May provide quote preparation order tracking backlog processing invoicing returns discrepancy resolution customer credit prob...

Job Summary:

Responds to customer inquiries expedites critical orders communicates dispositions researches and resolves issues and researches orders.

Principal Responsibilities:

May provide quote preparation order tracking backlog processing invoicing returns discrepancy resolution customer credit problems and/or other such support to sales team members and/or external customers (including order expediting stock queries reporting and stock rotation).
May Identify investigate and participate in opportunities to improve processes and procedures to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned.

Job Level Specifications:

Extensive knowledge of the organization job practices and procedures enabling a high level of contribution.
Completes complex assignments requiring significant judgment initiative and problem solving skills.
Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management internal and/or external contacts.
Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business materials money and/or time.

Work Experience:

Typically requires a minimum of five years of related experience.

Education and Certification(s):

High School Diploma or equivalent

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

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About Company

Avnet

Avnet guides today’s ideas into tomorrow’s technology. We design and manufacture for start-ups – the technology dreamers poised to be the next big thing. And we supply and deliver for the contract manufacturers and OEMs who need to stock shelves around the globe. Our culture was found ... View more

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