Customer Manager – Transit Subsidy Program
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Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Manager Transit Subsidy Program
Location: Washington DC
Employment Type: FullTime
PRI is seeking a Customer Manager to provide support at a federal customer site in Washington DC with a primary focus on the Transit Subsidy Benefit (TSB) program.
Position Summary
The Customer Manager supports the administration of the Transit Subsidy Benefit program by providing customer service data management reconciliation and program support activities across multiple locations. The role ensures accurate enrollment compliance and timely customer support using government systems.
Key Responsibilities
- Enter and maintain employee enrollment data for the Transit Subsidy program
- Reconcile employee records against applications and supporting documentation
- Develop and execute reconciliation plans and periodic enrollment reviews
- Assist employees with lost stolen damaged or destroyed transit benefit cards
- Track enrollment changes related to onboarding offboarding and office transfers
- Coordinate with internal stakeholders and external transit partners as required
- Assist with updates to internal procedures and provide input on system enhancements
- Respond to employee inquiries and provide clear guidance on program requirements
Requirements
Experience supporting customer management or benefits administration programs Familiarity with ServiceNow SharePoint or similar operational systems Strong attention to detail and data accuracy Ability to manage recurring tasks and deadlines Strong customer service and communication skills
Benefits
Comprehensive and Competitive Full-time Benefits: Paid Time Off (PTO) sick leave paid Federal holidays health insurance dental vision AD&D short and long-term disability life insurance and a Fidelity 401K.
PRI is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications merit and business needs.
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
