Customer Service Representative
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Job Location:
Woonsocket, RI - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Title: Customer Service Representative
Location: Remote
Duration: 06 Months
Shift Timing: 09:00 AM 06:00 PM EST (Training - Monday Friday)
10:00 AM 07:00 PM EST (Post Training - Monday Friday)
Pay Rate: $20.00/- on W2
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Roles and Responsibilities:
This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs.
There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.
This Customer Service Representative role is a call center position supporting members with Social Determinants of Health (SDoH) by helping them identify and access local community resources.
Representatives handle both inbound and outbound calls and work closely with members who may be experiencing urgent needs related to food housing utilities or finances.
Make outbound phone calls to members.
Locate resources to provide members with assistance for needs such as food utility housing and finances.
Provide timely follow-up as needed.
Display a high level of empathy understanding and patience while helping to address the members needs.
Utilize several systems in addition to the regular usage of more than one monitor.
Required Qualifications
1 year of customer service experience with proven customer service skills.
Excellent computer skills including typing proficiency multi-tasking between online applications and multiple screens. Working knowledge of Microsoft products (Outlook Excel folders)
Ability to regularly access a designated workspace free from noise and other distractions.
High-speed internet with the ability to hardwire via ethernet from cable modem to PC.
Preferred Qualifications
Bilingual preferred and able to pass language certification if bilingual.
1 year of experience in a call center setting specifically related to inbound/outbound calls.
Knowledge of Medicaid specifically related to communicate source navigation.
Strong communication skills (oral and written).
Strong analytical and problem-solving skills.
Active listening proficiency.
Ability to be receptive to feedback and to embrace continuous improvement.
Positive attitude and strong interpersonal skills.
Ability to display empathy towards customers needs and concerns
Desire to contribute to building a positive team spirit.
Remote position: preferred that candidates reside in one of the following states: Tx FL Ok VA WV KY ILMI
Education:
High school diploma or GED.
Make outbound phone calls to members.
Locate resources to provide members with assistance for needs such as food utility housing and finances.
Provide timely follow-up as needed.
Display a high level of empathy understanding and patience while helping to address the members needs.
Utilize several systems in addition to the regular usage of more than one monitor.
Required Qualifications
1 year of customer service experience with proven customer service skills.
Excellent computer skills including typing proficiency multi-tasking between online applications and multiple screens. Working knowledge of Microsoft products (Outlook Excel folders)
Ability to regularly access a designated workspace free from noise and other distractions.
High-speed internet with the ability to hardwire via ethernet from cable modem to PC.
Preferred Qualifications
Bilingual preferred and able to pass language certification if bilingual.
1 year of experience in a call center setting specifically related to inbound/outbound calls.
Knowledge of Medicaid specifically related to communicate source navigation.
Strong communication skills (oral and written).
Strong analytical and problem-solving skills.
Active listening proficiency.
Ability to be receptive to feedback and to embrace continuous improvement.
Positive attitude and strong interpersonal skills.
Ability to display empathy towards customers needs and concerns
Desire to contribute to building a positive team spirit.
Remote position: preferred that candidates reside in one of the following states: Tx FL Ok VA WV KY ILMI
Education:
High school diploma or GED.
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