Customer Relations Specialist (DS3000)

JOB TITLE: Customer Relations Specialist
LOCATION: Wichita KS
PAY RATE: $32-35/hour

We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client.

Job Details:

• Job Type: Contract (12 months with potential for extension)

• Schedule: 7:30 AM / 8:00 AM 3:30 PM / 4:00 PM

• Industry: Aerospace / Defense / Aviation

• Benefits: Medical dental and vision (Cigna)

• Perks: Bonus potential Priority access via Tier 1 supplier

• Openings Nationwide: Thousands of opportunities across the U.S.

Qualifying Questions:

• Are you a U.S. Person (U.S. citizen lawful permanent resident or protected individual) as defined under ITAR regulations

• Do you meet the educational and experience requirements for this role

• Can you commute to the job location or relocate if necessary

Summary:

• Ensure delivery of high-quality customer service during customer visits trade shows air shows conferences product demonstrations evaluations and special events

• Provide support to senior management and assist with planning and execution of marketing and customer engagement activities

• Manage budgets and oversee distribution of promotional materials

• Coordinate agendas and logistics for exhibit participation product demonstrations evaluations and special events

• Ensure adherence to project plans customer commitments budgets schedules and company ethics and compliance guidelines

• Serve as a liaison between customers and executive leadership

• Support aftermarket customer service operations using Boeing/Spirit quoting systems

• Determine production status and check systems for availability of replacement parts

• Collaborate with Manufacturing Engineers (MEs) on spare part configurations

• Make make/buy decisions and manage the full quoting process through customer delivery

• Support Aircraft on Ground (AOG) and spare parts requirements to ensure minimal operational downtime

• Act as a liaison with Boeing on customer requests and aftermarket support needs

• Play a critical role in supporting the operational readiness of the flying fleet

Requirements:

• Minimum of 5 years of customer service experience

• Strong attention to detail and organizational skills

• Aerospace experience or a degree combined with customer service experience

• Ability to manage multiple priorities in a fast-paced environment

• Must be a U.S. Person (as defined by ITAR).

About Us:

The Structures Company is a premier national aerospace and defense staffing agency specializing in contract contract-to-hire and direct hire placements. We deliver expert workforce solutions across engineering IT production maintenance and support roles.

As trusted partners to leading aerospace and defense OEMs and Tier 1 suppliers we connect professionals with career opportunities to grow and excel in aviation aerospace and defense.

Eligibility Requirements:

Must be a U.S. Person (U.S. citizen lawful permanent resident or protected individual under 8 U.S.C. 1324b(a)(3)) to comply with ITAR regulations.

Keywords: aerospace aviation engineering maintenance aircraft design defense

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