Remote Medical Support Assistant (Remote Medical Receptionist)
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Ansible Government Solutions LLC (Ansible) is currently recruiting Remote Medical Support Assistants(Remote Medical Receptionists) that is to support the Oregon VA Healthcare System. Working hours are Mon-Fri 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security health care and information technology. To address these challenges we employ intelligent and committed staff who take care of our customers success as if it is their own.
Responsibilities
Ansible Government Solutions LLC (Ansible) is currently recruiting Remote Medical Support Assistants(Remote Medical Receptionists) that is to support the Oregon VA Healthcare System. Working hours are Mon-Fri 7am-6pm (8-hour shifts within this window). If you accept employment with Ansible you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.
Ansible Government Solutions LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security health care and information technology. To address these challenges we employ intelligent and committed staff who take care of our customers success as if it is their own.
Responsibilities
- Provide frontline administrative and clerical support for VA clinics and Community Care scheduling
- Perform consult intake patient/provider outreach appointment scheduling and followup
- Manage appointment schedules Electronic Wait List recall lists and pending consults
- Accurately schedule appointments within VA timeliness standards ( 7 calendar days from consult entry)
- Answer phones professionally screen calls and route or resolve inquiries appropriately
- Verify patient identity using two VAapproved identifiers
- Update and validate demographic and insurance information during patient interactions
- Explain VA insurance collection requirements to Veterans and families
- Enter and maintain accurate documentation in CPRS / EHRM
- Collaborate with VA clinical staff and interdisciplinary care teams
- Assist with clinic access contingency plans including rescheduling or shifting patients as needed
- Escalate scheduling or access issues to VA supervisors per SOP
- Maintain high customer service standards when interacting with Veterans families and staff
- Meet VA performance standards for accuracy (98%) responsiveness and customer service
- Participate in required meetings huddles reporting and quality improvement activities
- Complete related administrative duties as assigned to support daily operations
- High School diploma or GED equivalent.
- Proficiency in written and spoken English.
- Minimum typing speed of 50words per minute.
- Basic computer proficiency including Microsoft Office applications.
- Basic knowledge of medical terminology.
- Minimum 6 months of customer service experience.
- Ability to work remotely and independently in a professional setting.
- Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.
- No physical or health restrictions that would interfere with job performance.
- Ability to complete all required VA onboarding security privacy and mandatory training prior to and during assignment.
- U.S. citizenship required.
All candidates must be able to:
- Sit stand walk lift squat bend twist and reach above shoulders during the work shift
- Lift up to 50 lbs from floor to waist
- Lift up to 20 lbs
- Carry up to 40 lbs a reasonable distance
- Push/pull with 30 lbs of force
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Junior IC
Key Skills
- EMR Systems
- Allscripts
- Multi-line Phone Systems
- Customer Service
- Athenahealth
- eClinicalWorks
- Insurance Verification
- Medical office experience
- Medical Terminology
- Front Desk
- Medical Receptionist
- Phone Etiquette
About Company
Encouraged to Matter Ansible solves complex challenges in the fields of national security, healthcare, and government. What We Do Enhancing unique Government missions with technical, operations, business, and administrative expertise. Advancing care through clinical staffing, emer ... View more
