VP Change Management (Hybrid)

Work Arrangement:

***After the initial training period this is a hybrid role working onsite in our Wilmington DE office.***

The VP Change Management (FCRM Advisory) assists and leads operating model design and process improvement. This role evaluates current-state organizational structure governance and end-to-end workflows; defines target-state designs; and drives adoption through structured change management. The VP partners with leadership operations and cross-functional stakeholders in a highly collaborative and matrix environment to implement scalable well-governed processes clear documentation and a continuous improvement culturestrengthening efficiency quality and control in a regulated environment. The role also identifies opportunities to modernize workflows using automation and AI-enabled tools where appropriate with appropriate controls and quality standards.

1. Leads operating model and organizational design: assess current-state structure roles/responsibilities spans/layers handoffs and governance; recommends and drives target-state design and implementation.
2. Drives and owns process re-engineering for priority workflows. Facilitates current-state mapping root cause analysis redesign control point definition and measurable improvements.
3. Assists in the design and implementation of process governance: documentation standards version control change control approvals training/enablement approach and audit-ready artifacts aligned to policy and control expectations.
4. Intake and service management for Advisory work: triage standards routing rules ownership models SLAs escalation paths and closure reporting.
5. Drives adoption through change management: stakeholder analysis communication strategies enablement/training materials reinforcement plans and feedback loops to ensure new operating models and processes stick.
6. Develops executive-ready communications (briefs decks updates stakeholder communications) with leadership to translate complex change into clear decisions priorities and actions.
7. Facilitates effective transformation governance: agendas pre-reads decision logs risk/issue management dependency tracking and escalation to maintain momentum and remove blockers.
8. Assists in the identification and implementation of modernization opportunities using automation and AI-enabled tools ensuring practical deployment quality checks and appropriate guardrails.
9. Serves as a connector and motivator across teams and stakeholders using influence clarity and follow-through to drive aligned outcomes.
10. Performs other duties as assigned.
11. No travel required.

• Bachelors degree or equivalent experience. Relevant disciplines may include (but are not limited to) business communications journalism humanities social sciences public policy or related fieldswith demonstrated strength in organizing information and communicating clearly.
• 8 years of experience leading or owning meaningful work in operating model improvement org/process design process transformation change management business operations program leadership or comparable roles with demonstrable outcomes.
• Ability to lead cross-functional work in a matrixed environment influence stakeholders and drive decisions and adoption.
• Strong writing and communication skills: able to synthesize complex information create usable documentation and craft clear stakeholder communications.
• Comfort using modern productivity tools including AI-assisted workflows with sound judgment and quality
• Team player able to work effectively in a highly collaborative growth-forward multi-tasking environment.

• Experience supporting teams in Financial Crime Risk Management (FCRM) and/or adjacent areas (compliance risk BSA/AML fraud investigations payments risk operational risk).
• Experience with process engineering and redesign methods (e.g. process mapping requirements definition root cause analysis RACI controls integration).
• Lean/Six Sigma (or similar) certification.
• CAMS and/or ACFCS (or similar) certification.
• Proficiency in Microsoft tools (Outlook/shared mailboxes Excel PowerPoint Word Teams/SharePoint); familiarity with reporting/visualization tools (e.g. Tableau/Power BI).

This job will be open and accepting applications for a minimum of five days from the date it was posted.

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