Concierge Guest Experience Coordinator

Concierge Guest Experience Coordinator (Onshore)

In this pivotal role the Coordinator will drive operations efficiency coordination and support for the Orient Express Sailing Yacht Collection Conciergerie team.  

Whats In It for You:

• 4 weeks paid vacation 13 paid statutory holidays fully paid training delivered virtually
• Comprehensive Benefits: Medical and Dental coverage provided for you and your family with premiums paid by the company plus a company matching pension plan of up to 5%.
• Remote Work Flexibility: Enjoy the flexibility and convenience of working remotely from home
• $300 Annual Wellness Subsidy to invest in your well-being
• Travel Discounts: Enjoy exclusive discounted rates at our iconic Accor luxury hotels around the world.

What Youll be Doing:

• Generate and deliver comprehensive data-driven reports for the Orient Express Sailing Yacht Concierge team as needed
• Utilize advanced analytical skills to provide actionable insights into performance trends and areas for improvement to provide empowering informed strategic decision-making
• Maintain and optimize the organization of digital resources to ensure efficient access to critical sales operations documentation training materials team and product knowledge and Standard Operating Procedures
• Manage the assignment of Customer Relationship Management cases to relevant team members ensuring balanced workloads and adherence to established service level targets thereby optimizing resolution efficiency and customer satisfaction
• Facilitate internal team communications by proactively disseminating important operational updates policy changes and other critical information to ensure team-wide awareness and coordination
• Liaise with Orient Express Operations Supervisor and Orient Express Sales Operations Specialist in the Global Reservation Centre Sales department to ensure smooth transition of bookings between teams along with collaborating on best practices and perfecting processes within both departments
• Provide ad-hoc support for special projects and initiatives crucial to the growth and continuous improvement of the Orient Express Global Reservation Contact Centre demonstrating adaptability and a proactive approach to evolving operational needs
• Schedule Concierge team members in both the Americas and European region to maximize proficiency in guest response times

Qualifications :

What You Need to Be Successful: 

• Exceptional verbal/written English is required other languages an asset
• Experience: 2-3 years in Concierge or Guest Relations Operations Business Operations or a similar role preferably within a luxury or fast-paced ever-changing operations environment
• Exceptional organizational skills that reflect meticulous attention to detail in an ultra-luxury capacity
• Technical Expertise: Advanced proficiency and hands-on administration of Salesforce CRM Microsoft Office Suite with the adeptness to navigate various software tools (Asana Tableau PowerBI Microsoft Teams)
• Analytical & Problem-Solving: Good analytical skills able to translate complex data into actionable insights and optimize processes (using tools such as Excel)
• Communication & Collaboration: Outstanding written and verbal communication skills; proven ability to collaborate effectively across all organizational levels with clarity and precision
• Ability to multi-task effectively with extreme attention to detail 

Availability Location and Internet: 

• Must be currently legally able to work full time in Canada
• This is a full-time permanent career opportunity we are not hiring for part-time or for temporary summer student positions
• You must reside in and be working from one of these provinces: NB NS PEI or QC
• Must have a suitable workspace and a high-speed direct internet connection (no wireless or satellite)

Additional Information :

About Orient Express

Artisan of travel since 1883 Orient Express sublimates the art of travel with its luxury trains hotels and sailing yachts. The brand has just launched its first hotel Orient Express La Minerva in Rome which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train followed by Orient Express Corinthian in 2026 the first of two Orient Express Sailing Yachts and finally the return of LOrient Express train to railways. Since 2022 Orient Express is part of Accor Groups leading collection of luxury brands with a century-old legacy in the hotels and fine- dining 2024 Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.

Why Accor Global Reservation Centre
We value diversity sustainability and community impact. Youll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. Embodying our commitment we accelerate sustainability through carbon footprint reduction ethical innovation raising awareness and fostering exemplary behaviors among both Guests and Partners.

We support you to learn and grow every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. At Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality!

Deadline to apply is 4:00pm Tuesday March 24 2026

How to Apply:     Use Keyword: Moncton

Connect with us on our social media platforms: Facebook Instagram and LinkedIn to discover more about us our unique workplace culture and exciting opportunities! To find us search for Accor Global Reservation Centre Moncton

Remote Work :

Yes

Employment Type :

Full-time