Division of Benefits and Medical Eligibility (DBME)

Family Assistance Administration (FAA)

615 2nd Street Douglas Arizona 85607

Salary: $27.1409/hourly

Grade: 22

Closing Date: March 20 2026

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit : or click on the link here to view Our DES video. Come Join the DES Team!

The Department of Economic Security Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Manager (Local Office Manager) with the Douglas Field Office.

This position is responsible for managing and overseeing the day-to-day operations of a local office that determines eligibility for Nutrition Assistance (NA) Cash Assistance (CA) Medical Assistance (MA) and Temporary Assistance for Needy Families (TANF) based on the established Federal and State rules regulations policies and procedures.

Essential duties and responsibilities include but are not limited to:

• Reviews productivity levels and productions schedules to meet changing priorities of the local office in order to assist customers. Reviews and monitor quality of work performed accuracy rate timeliness and quality.
• Training coaching counseling mentoring approves leave and training request accommodates alternate work schedules (after receiving approval from the region office) evaluates work performance and performs other management functions to ensure the office meets Federal and State requirements in the issuance of benefits for the NA CA and MA programs.
• Completes performance evaluations elevates employee misconduct concerns occasionally acts as a witness to issuance of disciplinary actions.
• Confers with Benefits and Eligibility Manager Senior and other Benefits and Eligibility Managers to develop and implement local office procedures to ensure compliance with federal and state laws recommends regional changes and workflow changes for consideration.
• Reviews and responds to incoming correspondence from internal/external customers write detailed reports relating to local office activities works with the Benefits and Eligibility Manager Senior to develop and implement program/office goals and objectives interpret program policies and procedures based on established Federal and State rules and regulations.
• Attends and participates in work groups involving region and local office process improvements attends management/departmental meetings and communications updates with staff. Meet with community groups/organizations for the purpose of establishing and maintaining effective working relationships.
  

Knowledge In:

• Process improvement and Arizona Management System (AMS).
• Leadership and team building methodologies.
• Federal and State laws statues regulations policies and procedures pertaining to public assistance programs.
• Google tool application such as Gmail Google Docs Google Sheets etc.
• Computer programs/systems utilized by Family Assistance Administration (FAA) for eligibility determination such as Arizona Technical Eligibility Computer System (AZTECS) OnBase etc.
• The agencys evaluation system and forms used/required.
• Considerable knowledge of communication conflict resolution mediation and collaboration techniques.

Skills In:

• Excellent written and oral communication skills to convey a wide variety of information.
• Interpreting and understanding program policies and procedures.
• Project planning organization management and communication.
• Managing workflow based on rapid changing customer volume.
• Implementing and monitoring performance measures established by the Division.
• Managing and balancing a variety of management and administrative functions.
• Customer service interviewing listening negotiation monitoring evaluation and supervision.
• Independent problem solving analyzing and decision-making skills for complex issues related to the local office.

Abilities to:

• Work independently while functioning as an integral part of the Regions management structure.
• Operational needs establish priorities and analyze complex issues and implement established operational procedures.
• Manage conflict and resolve problems at the field office level.
• Engage in verbal and written communication with staff and outside entities.
• Read understand and implement department and administrative policies and procedures.
• Manage supervisors/employees with diverse skills educational and cultural backgrounds.
• Be creative and innovative in approaches to helping staff overcome learning difficulties.
• Model integrity confidentiality dependability and quality customer service as well as the ability to mentor and instill these values in others.
• Plan analyze and coordinate activities establish priorities for local office staff propose office procedures coach counsel mentor and lead in a fast-paced environment.
  
• Communicate vision and direction lead by example promote continuous learning and develop staff skills.

The ideal candidate for this position will have:

• One year of leadership management/supervisor experience in a local office setting or social service agency.
• At least two years of Division of Benefits and Medical Eligibility Family Assistance Administration eligibility determination experience.
  

• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agencys ability to reasonably accommodate any restrictions.
• All newly hire State employee are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions about this career opportunity please contact Jason Hamm at or

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Jason Hamm at or at Request should be made as early as possible to allow time to arrange the accommodation.