Career Opportunities in Client Services
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Swarovski you dont just join a brand - you help reinvent one of the most iconic names in fashion and bold ideas matter creativity drives change collaboration is valued and your work shapes how the world experiences brilliance. If youre ready to push boundaries grow your skills and leave your mark where innovation meets timeless elegance were ready for you.
Our office in São Paulo Brazil is a vibrant workplace where your expertise makes a global impact. Youll collaborate across borders deliver high-quality services and help shape a people-centered organization.
Were looking for client services professionals to support the CS processes. This role helps ensure smooth commercial and logistics operations and outstanding service delivery.
This is your chance to act as a Client Service Expert providing efficient support across channels and ensuring highquality service for every customer.
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About the Jobs
Responsible for ensuring efficient highquality interactions with customers across all sales channels.
Maintains strong relationships with all Swarovski points of sale including own stores franchises multibrand partners and ecommerce partners.
Ensures warranty policies remain complete consistent uptodate and clearly accessible through the appropriate channels.
Guarantees alignment with global standards while complying with local laws in each country.
Works closely with the companys partner legal offices to resolve customer cases within legal frameworks.
About you
We are looking for a unique and amazing talent who brings along the following:
English proficiency is a must (B2 level or higher).
Minimum 2 years of professional experience in a fashion customer and commercial retail environment.
Minimum 1 year of work experience in a similar customer service position in a consumer goods business ideally with knowledge of SAP/Micros etc.
Advanced verbal communication and presentation skills.
Excellent organizational and planning skills.
Strong focus on customer service and relationship building skills. -Proactive problem solver with the ability to manage change effectively.
Ability to manage multiple stakeholders.
Knowledge of Spanish at a basic or intermediate level is a plus.
Knowledge in Excel and analysis tools.
What We Offer
You can expect a range of benefits including:
Learning and career development programs to help you grow
A global employeeassistanceprogram offering support in the areas of mental physical and emotional health managerial support as well as financialand legal matters
Hybrid and flexible work options to support your work-life balance
Paid volunteering leave to support causes that matter to you
Exclusive employee discounts on Swarovski products
Meal/Food Allowance
Transportation Voucher
Private medical coverage
Life insurance
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895 we design manufacture and sell the worlds finest crystals gemstones Swarovski Created Diamonds zirconia jewelry accessories and home décor.
Sustainability and responsibility are at the heart of our brand from circular innovation to diversity inclusion and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair inclusive recruitment and to building a workplace where everyone feels they truly belong.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Swarovski is an Austrian producer of glass headquartered in Wattens, Austria. Swarovski has been a family-owned business since it was founded in 1895 by Daniel Swarovski.
