Sales Content & Proposal Specialist

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Sales Content & Proposal Specialist

Location: Sao Paulo Brazil

Department:Shared Services/Solution Consulting Organization Reports to: Director Shared Services-Americas

Genesys is seeking a driven and highly organizedA Sales Content & Proposal Specialist toassist in multiple revenue generating activities within our Shared Services team. As a key partner to our sales and solution consulting teams you will play a role inthe editing and creation of buyer engagement videossupport translation around presales assets managing projects (RFPs RFIs RFQs etc.) assist in and ultimately support sales in generating more revenue from new logo and existing business opportunities.

You will assist our Shared Services team with creating high impact client focused videos RFPs andassets that position Genesys as a market leader. Language knowledge in Portuguese Spanish and English is key to success in this role.

This role requires a balance of completing assigned tasks project leadership strategic thinking and the ability to work independently and collaboratively. You must be comfortable managing multiple initiatives under tight deadlines often across regional teams and time zones.

Required Qualifications

• Bachelors degree in English Journalism Communications Business Management a related field or equivalent work experience

• 2-3 yearsof experience managing projects and/or creating content in a fast-paced deadline-driven environment.

• Demonstrate strategic thinking project management and editorial skills.

• Exceptional written and verbal communication skills in Portuguese Spanish and English.

• Experience collaborating with cross-functional teams and influencing without authority.

• Proficiency in Microsoft 365 (Word Excel PowerPoint)

Preferred Qualifications

• Experience with Genesys Cloud products

• Background in technology customer experience or contact center industries

• Proficiency in Camtasia and Adobe products

• Graphic design or visual storytelling capabilities are a plus

Key Responsibilities

• Edit and help create buyer engagement videos that showcase Genesys Cloud

• Deliver competitive client-readylocalizedassets

• Own and manage the full RFP lifecycle from kickoff to final submission

• Collaborate with corporate regional and local stakeholders

• Ensure all work meets customer requirements internal standards and brand guidelines

• Edit and synthesize inputs from multiple contributors

• Maintain and enhance content libraries templates and process documentation

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

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