Revenue Cycle Communication Specialist

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

The Revenue Cycle Communication Specialist plays a critical role within the Revenue Cycle Modernization & Innovation (RCMI) Program Management Office supporting enterprise wide transformation of revenue cycle capabilities across the Military Health System. This position is responsible for developing managing and delivering high-quality communication products that clearly convey the status progress and impacts of RCMI projects to internal and external stakeholders including senior leaders Military Treatment Facilities (MTFs) functional working groups and operational teams.

The ideal candidate is an expert communicator who excels at translating complex technical and operational initiativessuch as Oracle Health (MHS GENESIS) revenue cycle configuration workflow modernization and system changesinto clear engaging and visually compelling communication materials. This role is central to ensuring transparency alignment and visibility across the modernization portfolio.

Responsibilities of this role are as follows to include but not limited to:

Communication Strategy & Content Development

• Develop and execute communication strategies supporting RCMI objectives and stakeholder engagement.

• Translate complex revenue cycle concepts into clear audienceappropriate messages.

• Create and maintain a phased Revenue Cycle Communications Plan (audiences channels timeline governance KPIs).

Multichannel Communication Products

• Produce and maintain communication products across platforms including executive briefings newsletters web/SharePoint content infographics fact sheets and change communications.

• Ensure all materials align with branding messaging and strategic priorities.

Leadership Presentation Development

• Develop highimpact presentations and briefing materials for senior leaders governance bodies and the RCMI PMO.

• Partner with SMEs to ensure accuracy clarity and alignment with program goals.

• Support leadership engagements conferences and events including targeted email and collaboration channels.

Stakeholder Engagement & Coordination

• Collaborate with revenue cycle SMEs PMO staff Oracle Health teams and functional partners to gather and validate content.

• Coordinate messaging across workstreams to ensure consistency and timely communication.

• Support communications for major milestones releases and program events.

Communication Governance & Reporting

• Maintain communication calendars schedules and distribution lists.
  Establish templates standards and style guidance in compliance with DoW branding and Section 508.

• Track and report engagement metrics to improve communication effectiveness.

Change Management Support

• Develop communications supporting change readiness system updates and workflow changes within MHS GENESIS.

• Coordinate with training and operations teams to reinforce change impacts and user expectations.

What You Will Need:

• Must be able to OBTAIN and MAINTAIN a Federal or DoD PUBLIC TRUST; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

• Bachelors Degree

• THREE (3) or more years of experience in project management and/or consulting

What Would Be Nice To Have:

• Bachelors degree in communications public affairs marketing public administration business or related field.

• PMP or CAPM Certification.

• Exceptional written and verbal communication skills with the ability to simplify complex technical concepts.

• Proven experience developing high visibility presentations especially for senior executives.

• Experience creating multiformat communication products (visual digital written).

• Experience working in or supporting a PMO environment.

• Ability to meet deadlines manage multiple projects and coordinate across diverse teams.

• Strong organizational skills and attention to detail.

• Familiarity with healthcare revenue cycle processes (registration coding billing claims reimbursement).

• Experience communicating about technical or system related topics such as EHR configuration MHS GENESIS/Oracle Health or IT modernization programs is highly desirable.

• Proficiency in Microsoft Office Suite (PowerPoint expert) SharePoint communication platforms and graphic design tools.

• Strong stakeholder engagement and relationship building skills.

• Ability to work collaboratively with clinical technical operational and leadership teams.

• Professional presence with a highly polished communication style.

• Demonstrated experience with the DoD; Military Health System experience a plus.

• Experience with leading small teams coaching and collaborating with colleagues providing feedback and guidance on work performance.

• Knowledge of the healthcare sector including such domains as public health provider and life sciences.

• Prior experience supporting a federal agency DoD organization or largescale transformation program strongly preferred.

What We Offer:

Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical Rx Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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