Collections Officer
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Collections Officer
At STG we always encourage you to craft the career that makes you more. Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.
Be part of something transformative in Lisbon! Scandinavian Tobacco Group is establishing our Solution Delivery Organization (SDO) - a centre of excellence that will shape our digital future.
As a leader in the cigar industry were building an innovative tech hub where bright minds create impactful our modern collaborative space your expertise will drive digital transformation and technological advancement.
Role Summary:
The Collections Officer will be responsible for managing endtoend collection activities across assigned markets ensuring timely payments allocation AR ageing discipline and proactive customer followup. This role requires autonomy in decision-making strong negotiation skills the ability to handle complex accounts and ongoing collaboration with Sales Credit and Finance stakeholders.
- Location: Lisbon Portugal
- Working hours: Full-time
- Contract type: Direct employment
What can you expect as a Collections Officer at Scandinavian Tobacco Group Your primary tasks will be:
Leadership and development:
- Act as a key point of contact for the Credit & Collection Process Area Lead providing regular updates on portfolio performance risks and improvement opportunities.
- Demonstrate ownership of continuous learning including deepening expertise in SAP S/4HANA and FSCM.
Operational Responsibilities:
- Perform accurate and timely matching of customer payments including resolution of complex unapplied or unidentified receipts.
- Independently manage customer portfolios to ensure achievement of collection goals contributing directly to cash flow optimization.
- Execute and monitor the endtoend dunning process including corrective actions and customer-level interventions.
- Conduct detailed AR ageing reviews identify critical delays and implement structured followup plans.
- Collaborate closely with Sales Credit Management and Customer Service to address disputes deductions and barriers to timely payment.
- Prepare and submit periodic reports highlighting key portfolio trends risks and improvement actions.
- Ensure all activities comply with internal controls company policies audit requirements and legal frameworks.
Performance & Efficiency:
- Apply strong problemsolving analytical and negotiation skills to secure ontime payments and sustainable repayment commitments.
- Drive process discipline by challenging recurring root causes proposing improvements and adopting best practices across the QTC cycle.
- Contribute to the increase of automation and efficiency (e.g. cleaner remittance handling reduction of manual reconciliations improved customer communication flow).
Your areas of knowledge and expertise (that matter the most for this role):
- Bachelors degree in Accounting Finance Business Administration or similar (Masters is a plus).
- 2-5 years of experience in Accounts Receivable Collections or Credit Management Roles.
- Knowledge of SAP S/4Hana; experience with FSCM and/or automated dunning tools preferred.
- Solid understanding of Quote-to-Cash processes including cash application dispute handling and customer credit behaviour.
- Strong analytical mindset with the ability to interpret AR metrics and identify trends.
- Excellent communication and negotiation skills able to manage challenging customer interactions.
- Fluency in English (oral and written).
- Knowledge of French Dutch or German is a strong advantage.
How to Apply:
If you are ready to be a part of our exciting journey at STG please apply by including your resume and highlighting your experience as well as any other relevant information you would like to share with us.
Thank you for considering this exciting opportunity.
Scandinavian Tobacco Group Talent Team
Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law.
Please be informed that this Direct Search is conducted exclusively by Scandinavian Tobacco Group. We do not accept applications from agencies and we will not provide compensation for unsolicited CVs.
Required Experience:
Unclear Seniority
Key Skills
- CCTV
- Federal Agencies
- Customer Service
- Clearance
- Facility
- Suspicious Activity
- Property Damage
- Public Safety
- Daily Operations
- Professional Development
- Access Control
- Communication
- General Public
- Procedures
- Powerpoint
About Company
Scandinavian Tobacco Group Lane Ltd. manufactures and sells a variety of pipe tobacco, fine-cut tobacco, and little cigars for the US market. STG Lane’s brand portfolio includes Captain Black pipe tobacco and little cigars as well as Winchester little cigars, and the fine-cut tobacco ... View more
