End User Technician

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting industry solutions business process services IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: End User Technician

Location: Bangalore

Work Type: Hybrid

Job Type: Full Time

Job Description:

MAC OS IOS platform MDMs JAMF AD - End User Technician
End User Technician I(0-2 Years)

The Skills that are Key to this role:

Technical / Behavioral

Experience in supporting hybrid Windows and MAC environment
Previous end user support experience on an user community 1000 users

Requires knowledge on the following:

MCSE or MCITP
Basic knowledge in SCCM Infra and Application packagingKnowledge in supporting MAC OSX (Mojave) IOS platform MDMs JAMF
Application installation and diagnose software failures
Basic knowledge of Active Directory group Policies and Windows permissions
Basic hardware knowledge.
Ensure tickets are responded to within SLA and fully documented each step of troubleshooting process
Knowledge of ITIL process ITIL certification will be an added advantage
Exposure to Ticket Tools like Service Now

The Skills that are Good to Have for this role

PowerShell / Python Scripting skills
Good analytical skillsCommunicator excellent written and verbal skills good attention to detail
Need for flexibility towards working hours during busy periods.

Minimum Experience on Key Skills

0-2 Years

General Expectation

Must have Good Communication

TekWissen Group is an equal opportunity employer supporting workforce diversity

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform throu...