M365 and Exchange Engineer III

Position Description:M365 and Exchange EngineerIII

Job Summary
The Infrastructure EngineerIIIhasdesign-level subject matterexpertiseinthe full Microsoft365 suiteand Microsoft Exchange. This positionprovidesdeeptechnicalexpertisein the design build and lifecycle support ofthe organizationalcollaboration platforms within the Microsoft 365 portfolioand Microsoft Exchangeincluding TeamsSharePointand Email. Installs supports andmaintainscorecollaborationsolutionsandmailflowalong with dependent ecosystemssuch as application deployment 3rdpartyintegrationsand security policyadherence. Evaluates and recommendsimprovements andupgrade cycles covering the entireM365 and Exchange environment. Performs technical analyses ofsupported solutionsusing various diagnostic tools in support of efficient operations. Provides escalation support for end user support teams for supported systems.

Responsibilities
Supports cloud/private infrastructureforglobalM365 and Exchangeconfigurationmanagementsecurityand3rdpartyappintegration. Provideslifecyclemanagement forsupported systems.

Designs builds supports andmaintainsendpointinfrastructure often in collaboration with other technology and business partners. Designs implements and executes disaster recovery and business continuity.

Creates andmaintainsrunbooks documentation and otherknowledgeartifacts. Establishes andmaintainsservice definitions and standards for core services.

Provides monitoring and alerting that produce actionable alerts.

Performs incident response keep-the-lights-on and on-call responsibilities.

Provides capacity planning and management.

Administers andmaintainssecurity of operating systems and hardware.Auditsexecution plans for SOX and PCI compliance.

Provides auditable controls to ensure access to the systemsaresecure.

Performs other duties as assigned.

Additional Requirements

• Bachelors degree applicablecertificationor equivalent experience.

• Typically requires3years of professional experience andmoderate to expert levelproficiencywith tools systems and procedurestoaccomplishthe job.

• Moderate to advancedskillsleveragingExchange and M365suite of Apps.

• Advanced skillstroubleshooting and resolving complexmailflowand 3rdpartyapp integrations.

• Strong understanding and knowledge of Active Directory and Entra identity (Groups Users Security roles etc.)

• Experience administeringMicrosoft Intunea plus but not

• Travel: None

• Work Schedule:IST overlap with PST hours(M-F12:30-9:30pm IST) plus rotating 24x7 on-call

Career Band: Professional
Jobs on this career band have a knowledge management focus and are primarily responsible for results achieved through their own work. Requires the application of theoretical knowledge typically gained through formal education or equivalent work experience that provides knowledge of and exposure to fundamental theoriesprinciplesand concepts of a defined profession. Jobs at higher career levels may guide small teams in their area of subject matterexpertise.Jobs at theat the most senior levels of this career band setdisciplinarystrategy within their areas of expertise.

Criteria & Management Requirements

• Problem Solving: Solves a variety of problems that may besomewhat difficultand varied in nature.Consultswith staff members on more complex issues.

• Decisions: Exercises judgment within defined parameters to make decisions on tasks with limited scope or complexity. Receives moderate level of guidance and direction on complex tasks.

• Knowledge: Working knowledge of the principlespracticesand concepts within own jobdiscipline;has broadened capability through practical experience in applying theories.

• Business Acumen: Understands key business drivers;demonstratesknowledge of the organization and processes; uses this understanding toaccomplishtheir own work.

• Communication & Influence: Explains and simplifies complex information to others; leads the coordination of information to ensure ongoing process or program execution.

• Impact: Impact is typically limited to the department.

• Leadership: No supervisory responsibilities.

Work Environment: Typical Office

Other Work Environment Requirements:
Typical Office:Operatesin a typical office environment routinelyusescomputer and other standard office equipment.

Other Physical Requirements:
Typical Office:Generally sedentaryfor prolonged periods may occasionally require ability to move about or adjust/move items weighing up to 10 all directions; Constantly requires collaboration and the ability to communicate with others to exchange information while in a typical office setting. Collaboration isgenerally conductedin person unless the role has been pre-approved for remote work.