M365 and Exchange Engineer IV

Position Description:M365 and ExchangeEngineerIV

Job Summary
The P4 Microsoft 365 and Email Engineerservesas thetechnical leadfor the M365 and email engineering team. This role requiresdeep expertise in Microsoft 365 services includingExchange Onlineandon-premises Exchange environments as well as advanced knowledge of email systems and related technologies. The individual will providestrategic technical guidance lead complex initiatives and deliverdaily coaching and supportto junior engineers. This position is critical for ensuring the stability scalability and security of enterprise messaging and collaboration platforms.

Responsibilities

• Act as thede facto technical leadfor the M365 and email engineering team.

• Define and drivetechnical strategyfor Microsoft 365 and email platforms ensuring alignment with organizational goals.

• Provideexpert-level supportfor Microsoft 365 services including Exchange Online Teams SharePoint and related components.

• Manage and maintainon-premises Exchange environments including hybrid configurations.

• Leadcomplex troubleshooting and root cause analysisfor messaging and collaboration issues.

• Mentor and coach junior engineers fostering technical growth and best practices.

• Collaborate with cross-functional teams to design and implementsecure scalable solutions.

• Stay current with emerging technologies and recommend improvements to enhance system performance and reliability.

• Demonstrate leadership competenciesby influencing technical decisions fostering collaboration and driving accountability across the team.

Additional Requirements

• Typically requires7years of professional experience andexpert levelproficiency with tools systems and procedures required to accomplish the job.

• Bachelors degree applicable certification or equivalent experience.

• Experience leading technical teams and providingmentorship and guidance.

• Extensiveskills andexperiencewith Microsoft 365 administration and engineering including Exchange Online and hybrid deployments.

• Advanced skills troubleshooting and resolving complexmail flowand 3rdparty app integrations.

• Proven ability todesign and implement technical strategiesfor enterprise messaging systems.

• Proficient withPowerShelland MS Graphscripting automation and configuration management.

• Expert level knowledgeofsecurity best practicesfor email and collaboration platforms.

• Strong understanding and knowledge of Active Directory and Entra identity (Groups Users Security roles etc.)

• Experience administeringMicrosoft Intunea plus but not required

• Travel: None

• Work Schedule:IST overlap with PST hours (M-F 12:30-9:30pm IST) plus rotating 24x7 on-call

Career Band: Professional
Jobs on this career band have a knowledge management focus and are primarily responsible for results achieved through their own work. Requires the application of theoretical knowledge typically gained through formal education or equivalent work experience that provides knowledge of and exposure to fundamental theories principles and concepts of a defined profession. Jobs at higher career levels may guide small teams in their area of subject matter expertise. Jobs at the at the most senior levels of this career band set disciplinary strategy within their areas of expertise.

Criteria & Management Requirements

• Problem Solving: Solves a variety of problems that may be somewhat difficult and varied in nature. Consults with staff members on more complex issues.

• Decisions: Exercises judgment within defined parameters to make decisions on tasks with limited scope or complexity. Receives moderate level of guidance and direction on complex tasks.

• Knowledge: Working knowledge of the principles practices and concepts within own job discipline; has broadened capability through practical experience in applying theories.

• Business Acumen: Understands key business drivers; demonstrates knowledge of the organization and processes; uses this understanding to accomplish their own work.

• Communication & Influence: Explains and simplifies complex information to others; leads the coordination of information to ensure ongoing process or program execution.

• Impact: Impact is typically limited to the department.

• Leadership: No supervisory responsibilities.

Work Environment: Typical Office

Other Work Environment Requirements:
Typical Office: Operates in a typical office environment routinely uses computer and other standard office equipment.

Other Physical Requirements:
Typical Office: Generally sedentary for prolonged periods may occasionally require ability to move about or adjust/move items weighing up to 10 all directions; Constantly requires collaboration and the ability to communicate with others to exchange information while in a typical office setting. Collaboration is generally conducted in person unless the role has been pre-approved for remote work.