Community Digital Manager

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Overview

We are launching a new digital community experience and are seeking a Community Digital Manager to lead and manage this initiative. This role will establish the operational and engagement foundation for the community platform ensuring a high-quality member experience and strong platform performance.

The Community Digital Manager will oversee platform administration engagement programming moderation standards and cross-functional collaboration to build a scalable and impactful community ecosystem. This is an opportunity to help shape the next generation of enterprise digital communities in an evolving AI-driven landscape.

Key Responsibilities

Community Platform Management

Partner with the Community Programs Manager Special Initiatives to relaunch and manage the digital community experience.
Own the end-to-end administrative management of the community platform ensuring strong platform health member engagement and overall performance.
Develop and maintain a long-term platform roadmap including plans to introduce regional and audience-specific experiences.
Manage vendor relationships and platform development efforts related to Bevy and Higher Logic.
Collaborate with internal teams including Web SEO and GET teams to ensure seamless integration across the broader digital ecosystem.
Monitor and report on platform performance through monthly quarterly and annual metrics providing strategic insights and recommendations.

Moderation & Member Support

Establish and maintain community moderation policies to ensure a safe inclusive and productive environment.
Manage day-to-day moderation and member support functions.
Address member inquiries feedback and escalations in a timely and professional manner.

Content & Engagement Programming

Develop and manage the community content and engagement calendar.
Design and execute engagement initiatives such as:
- Campaigns
- Challenges
- Featured discussions
- Ask-Me-Anything (AMA) sessions
Drive member participation retention and product adoption through community engagement strategies.

Community Group Management

Improve group intake processes and enablement workflows.
Define criteria for group creation and ensure active well-managed community groups.

Cross-Functional Collaboration

Serve as the primary liaison between the community and internal teams including Product Customer Success and Marketing.
Establish feedback loops to surface community insights and member feedback to internal stakeholders.

Subject Matter Expert (SME) Program

Collaborate with the Community Programs Manager to design and launch a highly automated SME program.
Develop SME recruitment strategies including outreach selection criteria and onboarding.
Manage and optimize a program targeting 90% automation for efficiency and scalability.
Host quarterly SME networking sessions to foster collaboration and gather insights.

Community Event Support

Support community events as required.
Assist with quarterly in-person community events in the Austin office in partnership with the Community Events Manager.

Required Qualifications

Bachelors degree preferred or equivalent experience.
3 4 years of experience in:
- Community management
- Digital program management
- B2B customer marketing
Hands-on experience with community platforms such as:
- Higher Logic
- Bevy
- Khoros
- or similar platforms
Experience managing platform administration vendor relationships and technical roadmaps.
Proven ability to design and scale automated digital programs with measurable results.
Strong relationship-building and stakeholder management skills.
Data-driven mindset with experience analyzing program performance and engagement metrics.
Excellent communication and organizational skills.

Preferred Qualifications

Experience in B2B SaaS enterprise software or construction technology environments.
Experience building or scaling digital community ecosystems.
Comfortable representing the organization publicly within community environments.

Must-Have Skills

3 4 years experience in community management or digital program management
Hands-on experience with community platforms (Higher Logic Bevy Khoros)
Experience building automated community programs with measurable engagement results

Job Overview We are launching a new digital community experience and are seeking a Community Digital Manager to lead and manage this initiative. This role will establish the operational and engagement foundation for the community platform ensuring a high-quality member experience and strong platform...