Five 9 Admin

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Five 9 Admin

Raleigh NC

Job Description

Five 9 Admin

Primary skills we are looking for:

1. Hands on Five9 VCC administration experience. Application configuration of call flows skills reporting and user management. (Must have)

2. Five9 IVA self-service experience. Five9 IVA workflows including task flow design speech recognition tuning and Natural Language Processing (NLP) integration. (Preferred but if they have experience in other tools such as Genesys or NICE they may carry over). Some javascript experience (Preferred)

3. Hands on experience in direct user support activities (must have)

4. Experience in an Agile environment

5. Five9 certifications would be helpful

Five 9 Admin Raleigh NC Job Description Five 9 Admin Primary skills we are looking for: 1. Hands on Five9 VCC administration experience. Application configuration of call flows skills reporting and user management. (Must have) 2. Five9 IVA self-service experience. Five9 IVA workflows includin...