Retail Operations Specialist

1. BOUTIQUE DAILY OPERATIONS & CONTROL

• Ensure the implementation of retail routines retail operational checks across AP House and boutiques ensuring compliance with retail policies procedures and Retail Ops guidelines
• Act as primary point of contact for boutiques regarding daily operational inquiries and maintenance requests and commercial facility-related matters
• Provide first-level support to boutique teams on IT digital tools (Ivalua Sales Force M3 etc.)
• Support the onboarding and training of boutique staff in procedures & retail systems
• Coordinate uniform distribution for new joiners with vendors and monitor boutique staffs wardrobe and grooming standards
• Support follow-up and implementation of HQ projects (e.g. New Openings Pop-up etc.)  

1. HOSPITALITY

• Coordinate with hospitality partners and vendors to curate AP welcome experiences including gifts and hospitality materials for clients
• Support the preparation of materials and logistics for internal events and meetings
• Assist in hospitality training initiatives under the supervision of Retail Ops team and collaborate with stakeholders to develop relevant training programs (e.g. F&B dining etiquette luxury lifestyle etc.)
• Assist in organizing client events including welcoming and hosting local and international VIP clients (e.g. travel arrangements hosting HQ visits)   

1.  OTHERS

• Manage procurement requests (PR PO GR) invoices and expenses claim via Ivalua
• Coordinate with external agencies and support supplier creation and follow-up for retail-related  

The above is subject to change based on candidate profile and performance as deemed necessary by the Management.

Qualifications :

• Preferably bachelors degree in business administration or luxury service-related field
• At least 3-5 years in retail business & luxury industry preferably in retail related environment
• Knowledge of luxury retail business & client service
• Deep knowledge of retail operation systems such as Y2 Salesforce etc. 
• Positive efficient and proactive communication skills (oral and written)
• Proficient communication skills in written/verbal English

Additional Information :

• Location: Gangnam-gu Seoul
• Contract Type: Permanent with 3-month probation
• Contract Starting Date: May 2026
• Interview Process: 2 steps Interview including Final interview

Audemars Piguet offers a competitive and comprehensive compensation and benefits package above market practices.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally recognized protected basis prohibited by applicable law.

Remote Work :

No

Employment Type :

Full-time