Executive Lounge Manager
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Job
Find Your Shangri-La in Shangri-La.
Our story began in 1971 when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality and that legacy continues to guide us today. As we look ahead to new horizons we invite you to join the world of Shangri-La shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.
Shangri-La Hotel Colombo overlooks the Indian Ocean in the heart of the business district with direct access to the most extensive international shopping mall in Sri Lanka Shangri-Las own One Galle Face Mall. The hotel offers the finest accommodation in Colombo an exciting new dining and social scene and the largest and extensive hotel conference and event facilities. The hotel comprises of 541 rooms and suites.
As the Executive Lounge Manager we rely on you to be responsible for the overall supervision and smooth operation of the Executive Lounge. The role ensures the delivery of personalized service to Horizon club and VIP guests while maintaining high standards of service quality guest satisfaction and operational efficiency.
Key Responsibilities:
- Oversee the daily operations of the Executive Lounge ensuring exceptional service standards and guest satisfaction.
- Lead train and motivate the lounge team to deliver personalized an attentive service to guests.
- Ensure a warm welcome efficient check-in and check-out assistance and seamless guest experiences for Executive Floor guests.
- Monitor food & Beverage presentation quality and service during breakfast afternoon tea and evening high tea and cocktail hours.
- Handle guest requests feedback and complaints promptly and professionally.
- Coordinate closely with front office housekeeping and food and beverage teams to ensure smooth operations.
- Maintain lounge cleanliness ambiance and brand standard at all times.
- Prepare staff schedules conduct team briefings and ensure proper staffing during peak hours.
- Monitor inventory and supplies within the lounge and ensure cost-effective operations.
Requirements:
- A professional qualification in hospitality management hotel management tourism or related field.
- Minimum 4-6 years of experience in luxury hospitality operations preferably within Front Office Guest Relations Executive Lounge or Food & Beverage service with at least 2years in a supervisory or managerial capacity.
- Strong leadership and people management skills with the ability to coach motivate and develop a high performing service team.
- Proven ability to deliver personalized guest experiences and maintain highest level of guest satisfaction and service excellence.
- Excellent communication and interpersonal skills with the ability to confidently interact with VIP guests senior management and team members.
- Strong organizational and operational management skills with the ability to manage multiple tasks prioritize responsibilities and ensure smooth lounge operations.
- Knowledgeable of luxury standards guest engagement and hospitality etiquette particularly in handling high-profile and frequent guests.
Why Join Us
- A workplace that values your passion and supports self-realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
Required Experience:
Manager
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Preparation Experience
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Barista Experience
- Bartending
- POS
- 10 Key Calculator
About Company
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