Client Account Manager Freight
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- Own and grow a diverse customer portfolio across Qantas Freight
- Drive revenue retention and growth through strategic relationship management crosssell and upsell initiatives aligned to customer needs and operational priorities
- Permanent role based at our Mascot Campus
Weve always been pioneers and were proud to see that spirit in our people today. Our resilience has helped us through good and tough times and it still drives us to keep pushing the challenging expectations today.
Reporting to Australia Sales Leadership the Client Account Manager Freight (CAM) owns the commercial performance and growth of an assigned customer portfolio across the Qantas Freight business with a strong focus on driving revenue growth in addition to traditional account management. This is a performancedriven role suited to individuals who thrive in highexpectation environments and are motivated by results and commercial impact.
The CAM is accountable for retaining existing revenue while driving expansion through new business crosssell and upsell opportunities aligned to customer needs. Acting as the primary escalation point for their portfolio the CAM owns issue resolution endtoend and works closely with internal stakeholders to deliver reliable service protect customer relationships and achieve sustainable commercial growth.
Youll have
- Minimum 5 years experience in sales or business development within a complex competitive commercial environment with a proven track record of growing portfolios and consistently delivering against targets
- Tertiary qualification in a businessrelated discipline (or equivalent experience)
- Demonstrated success operating in highperformance resultsdriven roles with a strong focus on new business development and portfolio expansion
- Strong capability in strategic selling seniorlevel account management contract negotiation and business planning
- Highly developed commercial acumen with the ability to analyse data and develop tailored customerled solutions
- Confidence acting as an escalation point resolving complex customer and operational issues with sound judgement and resilience
- Exceptional negotiation communication presentation and influencing skills including confidence in facetoface selling and senior stakeholder engagement
- Ability to influence internal stakeholders across a matrixed organisation to drive outcomes and remove barriers
- Industry experience within freight or aviation and an existing customer network is desirable but not essential
Applications close Thursday 2nd April
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for usso that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas storyget in touch today.
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Founded in the Queensland outback in 1920, Qantas has grown to be Australias largest domestic and international airline. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands Qantas and Jetstar operating regional, ... View more
