German speaking Customer Service Representative in Lisbon!

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Cross Border Talents is looking for a German speaking Customer Support Representative to work for a global leading provider in Portugal!

Description:
Your role will involve providing customer service via incoming calls live chat emails and social media channels. Youll serve as a consultant to our customers offering prompt and tailor-suited solutions to questions and issues.

Key Responsibilities:

Ability to assist users with Pre-Sales General Inquiries and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social forums e-commerce reviews)channels.
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests document relevant case information.

What You Need:

Native level of German (C1-C2 level)
Fluency in English (at least B2 level)
Outstanding communication skills
Good typing and computer skills (MS Office applications)
Ability to explain complex concepts clearly
Organizational decision-making and analytical skills
Team player with a positive attitude
High school diploma or equivalent
Previous experience in customer service is an advantage but not required
Availability to work on rotational shifts

What You Can Expect from Us:

Full-time role hybrid or online if not in Sofia
Competitive salary.
Comprehensive initial training and onboarding (fully paid).
Professional Development and Career Navigation programs to support your career growth.
Possibility to work remotely.
Additional benefits including Health and Life Insurance Transport allowance Meal allowance!

Cross Border Talents is looking for a German speaking Customer Support Representative to work for a global leading provider in Portugal! Description:Your role will involve providing customer service via incoming calls live chat emails and social media channels. Youll serve as a consultant to our cus...