Service Manager
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Inetum is looking for an experienced Service Manager to lead our service operations team. You will be responsible for service delivery team management and customer satisfaction. This role requires strong leadership good communication skills and a focus on continuous improvement.
Key Responsibilities
- Lead and manage the service team to deliver high-quality services on time
- Monitor SLAs and KPIs and ensure service targets are met
- Handle escalations and support the resolution of critical customer issues
- Improve service processes and define standard procedures
- Work closely with Sales Product and Technical teams
- Plan team schedules workload and performance reviews
- Analyze customer feedback and drive improvement actions
- Manage service budget resources and external vendors
- Keep service documentation and reports up to date
Qualifications :
- At least 4 years of experience as a Service Manager or similar role
- Degree in Business IT Engineering or related area
- Experience managing teams (5 people)
- Experience with ITSM tools (ServiceNow Zendesk Jira etc.)
- Strong English and Spanish skills (written and spoken)
- Knowledge of ITIL (certification is a plus)
- Good leadership communication and problem-solving skills
- Customer-focused mindset and ability to work under pressure
Remote Work :
No
Employment Type :
Full-time
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
