Customer Success Engineer

Damia Group

Job Location:

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Client is currently hiring a Customer Success Engineer to join their amazing team

About the company:

Join them in building the leading AI-Powered Mission Control for Corporate Travel. Some of the worlds most recognizable companies representing over $4T in market value rely on their software to reduce risks save costs protect revenues and manage emissions aligned with business objectives and sustainability goals.

About you:

You are passionate about corporate travel sustainability and how modern software especially AI-enabled systems can drive real-world change. You thrive in ambiguous high-impact environments where customer problems are not fully defined data is imperfect and speed matters. You are equally comfortable engaging executives designing solutions and rolling up your sleeves to build test and refine technical workflows directly with customers.

About the role:

We are looking for a Customer Success Engineer to own the design delivery and evolution of complex and high-impact customer solutions.
You will work hands-on with enterprise clients to translate ambiguous travel challenges into concrete AI-enabled solutions that deliver measurable results.
You will operate at the boundary between customers product and data rapidly prototyping solutions with clients shaping scalable delivery patterns and feeding real-world learnings directly into the clients product roadmap.

Key responsibilities

Lead complex enterprise engagements from discovery through measurable value realization.
Translate ambiguous customer problems into clear solution architectures implementation plans and success metrics.
Act as a trusted advisor to leaders across travel procurement finance IT and sustainability.
Rapidly prototype and iterate on solutions directly with customers to prove value early.
Serve as a critical field-to-product feedback loop shaping roadmap priorities and reusable capabilities.
Partner closely with Sales Product Data and Customer Success to drive retention expansion and long-term impact.
Work hands-on with customer data models configurations and analytics workflows to build proof-of-value implementations dashboards and planning models.
Experiment with AI (LLMs agents workflow automation) to accelerate solution delivery and design AI-augmented planning and decision-support systems.
Build custom integrations and workflows that dont yet exist in the product balancing speed and rigor as requirements data and tools evolve.

Youll be a Great Fit If You:

Have 58 years in solution architecture implementation consulting or enterprise systems design with a strong track record across solution consulting forward-deployed engineering or professional services in enterprise data / SaaS.
Are comfortable operating as a forward deployed problem solver not just an advisor.
Are technically fluent and data-oriented: you understand data models metrics transformations and system workflows.
Can query large datasets using SQL or other tools and languages.
Can read shape and influence technical implementations even if you are not a full-time engineer and can drive hands-on configurations and light development work.
Are an exceptional communicator with the ability to translate complex technical and analytical concepts into clear executive narratives.
Are energized by early-stage environments where ownership judgment and speed matter.

Nice to Haves

AI-fluent and experimental by nature eager to test tools refine workflows and push automation forward.
Experience working alongside AI systems and applying human judgment to automated outputs.Prior exposure to corporate travel procurement or sustainability domains.
Experience building custom integrations or internal tooling in a forward-deployed or professional services capacity.

Want to know more Get in touch with us

Required Experience:

Our Client is currently hiring a Customer Success Engineer to join their amazing teamAbout the company:Join them in building the leading AI-Powered Mission Control for Corporate Travel. Some of the worlds most recognizable companies representing over $4T in market value rely on their software to red...